CE Content Management Analyst

Basic Function

The CE or CME Content Analyst is responsible for contributing to the development, accreditation, and publishing of accredited learning programs. Responsibilities include online content publishing and quality assurance review, CE-CME record-keeping according to accreditation requirements, responding to customer service escalations, generating reports, analyzing data, submitting accurate accreditation records to accreditation boards. The CE Content Analyst is an essential member of the learning, accreditation, and publishing teams and communicates regularly with colleagues to ensure the timely and accurate publication of learning content. This role also engages in meetings and presents learning and accreditation data to support planning and program improvement.

Essential Duties and responsibilities

Participates in CE or CME content planning meetings, quality assurance meetings, and stakeholder meetings. Recommends content changes where necessary to improve the clarity of learning materials, instructions, or accreditation statements. Conducts review of CE-CME documentation for completeness and compliance. Assist CE-CME planners in preparing accreditation applications, analyzing reports, storing required records, and retrieving documents for accreditation audits. Responds to customer service escalations in a courteous and timely manner. Generates and analyzes data for publisher reports, activity evaluations, and financial reports on an annual, quarterly, or monthly schedule. Manages the online CE or CME activity publishing workflow by ensuring that CE-CME activity metadata tagging, content, tests, and answer keys. Performs quality assurance testing to ensure accuracy tests, answers, appropriate accreditation statements, certificates, and evaluations are setup for online CE and CME while ensuring that all items are compliant with accreditation standards. Communicates regularly with stakeholders, planners, and management to ensure that customers' needs are met and to relay important changes to accreditation board rules and processes. Assists the director and planners with onboarding new contractors including freelance subject matter experts and test-writers. Processes invoices with correct cost accounting codes and approvals. Tracks invoices and report on expenses related to specific projects. Participates in CE-CME quality improvement processes, operational excellence, and identification and correction of content and process errors.

Other Duties

Supports learning content development process, including by not limited to, assisting with corresponding with accreditation and state licensure boards.

Assists the Director in monitoring the service, quality, and accuracy of vendors supporting CE or CME processes including identifying print, database, or website errors, communicating defects, delays, and other customer-facing issues.

Job Qualifications

Education:   2 years of college with a 4-year university degree preferred.

Experience:  This role requires at least 3 years of progressive experience in a learning or content editing role related to healthcare continuing education accreditation.

Other Knowledge, Skills, Abilities or Certifications:  Knowledge of US-based national and state accreditation policies and procedures is required. Experience with national and/or state nursing continuing professional development (NCPD) and continuing medical education (CME)  accreditation reporting is preferred including CE Broker, Accreditation Council for Continuing Medical Education Provider Activity Record System (PARS), American Nurses Credentialing Center Nursing Activity Record System (NARS), Accreditation Council for Pharmacy Accreditation CPE Monitor, or similar accreditation reporting databases. Computer fluency in MS Excel, MS Word, MS Outlook, One Drive, and past experience with digital content management systems are required. Experience with digital document workflow and automation tools would be highly recommended.

Travel requirements

Minimal (1 -2 times per year)

Physical Demands

This role is in a normal office setting and may require sitting and viewing screens for long hours.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.