Senior Manager Knowledge Management Product Owner

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager - Product Engineering

Principal Responsibilities

• This individual will serve as a dedicated GPS Service AI Product Owner to support development, execution, and commercialization of the GPS Service Gen AI Roadmap, working closely with the AI delivery specialist in the team
• Support strategy around AI Knowledge management, governance, knowledge enrichment, collaborating with teams in CMB, leading to effective delivery.
• Support the identification, development, and delivery of AI-powered solutions tailored to service needs—ranging from intelligent automation to agentic AI use cases, with a service perspective
• Collaborate and enable quick turn around on new POCs, from a data perspective to dive the overall delivery. This could be services or product.
• Manage content relating to AI & Data in the knowledge management space and develop a framework for information evergreening.
• Support execution and commercialization of the GPS Service Gen AI Roadmap

• Excellent data analytical skills. 
• Good in business analysis and data management
• Experience in knowledge and data management and must have set governance and strategy around that.
• Experience in automation with data solutions will be an added advantage
• Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global / regional change initiatives. Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage
• A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done.
• Collaborative and inclusive, ability to work well with others to leverage resources available to achieve goals. 
• Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization.
• Knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes in line with risk aspects and regulatory rules is a plus

• You'll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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