IAM Operations Lead

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions' innovations, products, and services play essential roles in people's lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. We provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

Our IT organization isn't just here to support our business. We're here to reinvent it – by changing how our customers, partners, and employees interact with our company. To do that, we're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.

As a dynamic technology enterprise operating on a global scale, Motorola Solutions requires robust identity and access management to protect against diverse security threats. Are you interested in joining the critical mission of securing enterprise identities and access across a large, complex organization? We are offering the opportunity to join our IAM team to architect secure access solutions, implement identity governance, and strengthen our security posture through advanced IAM technologies and strategic initiatives.

As the IAM Operations Lead in India, you will be a critical part of the Enterprise Information Security team, responsible for the smooth and effective functioning of our global identity and access management infrastructure. You will lead a team of junior and senior engineers, guiding their daily work and fostering their technical growth, while also serving as a key hands-on contributor to daily operations. Your role is to ensure that all IAM functions—including Single Sign-On (SSO), Identity Governance (IGA), Active Directory (AD), and LDAP—are running seamlessly. We are looking for an experienced and proactive leader who can manage a technical team, collaborate effectively with global counterparts, and continuously drive operational excellence.

MSI provides a work environment that encompasses workplace flexibility, continued professional growth through paid training and certifications, conferences and seminars, and education assistance. Our culture encourages the honing of current skills and the building of new capabilities. We prize flexibility, continuous improvement, and collaboration both within the team and with industry peers.

Skills and attributes for success:

• Self-driven, creative, and can operate independently
• Technical expertise
• Continuously learning and identifying ways to strengthen and advance MSI's IAM Program
• Thorough understanding of cybersecurity principles

Roles and Responsibilities:

This role is for a hands-on leader who will oversee the day-to-day operations of the Identity and Access Management team in India. This position is responsible for ensuring the stability, security, and efficiency of all IAM services, managing a team of engineers, and coordinating with global stakeholders.

Operational Oversight & Excellence:

• Oversee and ensure the smooth execution of daily operations across all IAM functions, including SSO (Okta), IGA (One Identity), Active Directory, Azure AD, and LDAP services.
• Actively participate in and perform day-to-day operational tasks alongside the team to resolve complex issues and meet service demands.
• Monitor the health and performance of IAM systems, ensuring high availability and adherence to Service Level Agreements (SLAs).
• Act as the primary escalation point for all IAM-related operational issues, incidents, and user support cases.

Team Leadership & Management:

• Lead, mentor, and manage a team of IAM engineers and junior engineers, overseeing their day-to-day tasks, providing technical guidance, and supporting their career development.
• Organize team workload, manage on-call schedules, and ensure adequate coverage for critical operational duties.
• Foster a collaborative and high-performing team culture focused on quality and continuous improvement.

Stakeholder Coordination & Communication:

• Serve as the main point of contact for the IAM operations team in India, coordinating effectively with the onsite IAM Lead and Managers in the US.
• Provide regular updates to leadership on operational performance, ongoing incidents, and team progress.
• Collaborate with application owners, IT infrastructure teams, and the help desk to resolve cross-functional issues.

Process Improvement & Automation:

• Proactively identify opportunities for process improvements and automation within the IAM operational landscape.
• Develop proposals and business cases for new tools or automation initiatives and present them to leadership for consideration.
• Drive the implementation of approved improvements to enhance efficiency, reduce manual effort, and strengthen security.

• 7+ years of experience in Information Technology, with at least 2 years in a lead or supervisory role managing technical teams.
• Strong hands-on experience with the operational management of enterprise identity platforms, particularly Okta (SSO) and One Identity (IGA).
• In-depth knowledge of core IAM services, including Active Directory, Azure AD, LDAP, MFA, and PAM.
• Proven experience in managing IT operations, incident management, and request fulfillment processes.
• Excellent communication and interpersonal skills, with the ability to coordinate effectively with a global, remote team.
• Strong leadership and mentoring capabilities with a passion for developing talent.
• Experience with scripting languages (PowerShell, Python) for automation is highly desirable.
• Industry certifications are a plus (CISSP, ITIL, or vendor-specific IAM certifications).

None

None

Experienced

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.