Customer Success Executive

10 hours ago

Chennai, Tamil Nadu, India SANeForce Full time

Location:
Chennai/Mumbai

Job Type:
Full-Time | On-Site

Experience:
1- 3 years

About SANeForce
For nearly two decades, SANeForce has been a trusted technology partner for the global pharmaceutical and healthcare industries. We specialize in delivering
cutting-edge Salesforce Automation (SFA)
and
Pharma CRM solutions
that drive operational excellence, accelerate business growth, and enhance collaboration across organizations. With 1,000+ clients in 55+ countries, a multilingual interface supporting 9+ languages, and a team of 150+ dedicated professionals, SANeForce is committed to empowering businesses with innovative and comprehensive digital solutions.

About The Role
We are looking for a proactive and customer-focused
Customer Success Executive/Specialist
to join our team in Chennai/Mumbai. In this role, you will act as a partner to our clients—ensuring they receive maximum value from our solutions, resolving their challenges, and supporting their long-term success with SANeForce.

You will collaborate closely with cross-functional teams, including Product, Support, Implementation, and Sales, to deliver an exceptional customer experience.

What You'll Do

  • Serve as the primary point of contact for assigned customers and ensure a positive, value-driven client experience.
  • Build strong, long-term relationships with clients by understanding their business needs and ensuring solution adoption.
  • Manage customer inquiries, troubleshoot issues, and coordinate with internal teams for timely resolutions.
  • Monitor customer performance and proactively identify opportunities for product improvements or feature adoption.
  • Analyze client feedback and prepare reports to help improve product and service quality.
  • Support client onboarding, training, and post-implementation follow-ups.
  • Work closely with cross-functional teams to enhance customer satisfaction and retention.

What We're Looking For

  • Strong skills in Customer Success, Customer Support, and Client Relationship Management.
  • Excellent communication, presentation, and interpersonal skills.
  • Analytical mindset with the ability to interpret customer data and drive decisions.
  • Ability to handle customer escalations with empathy, clarity, and professionalism.
  • Previous experience in Pharma, Healthcare, SaaS, or CRM solutions is an added advantage.
  • Freshers with strong communication skills and a passion for client-facing roles are welcome to apply.

Why You'll Love Working With Us

  • Be part of a fast-growing global SaaS company in the Pharma Tech space.
  • Work with diverse clients across multiple geographies and industries.
  • A collaborative culture focused on learning, growth, and innovation.
  • Opportunities for career advancement into roles such as Senior Customer Success, Key Account Management, or Product Specialist.
  • Exposure to enterprise-level products and impactful customer engagement.
  • The candidate should be able to communicate fluently in Hindi*

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