Senior Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - TechnicalWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Mastercard Dispute Lifecycle team in Pune have an exciting opportunity for a Senior Product Manager - Technical to help further grow our organization by enabling teams to enhance and modernize our Dispute management platform. This position will be key to growing a global technology platform, operating at-scale, requiring focus on performance, security, and reliability. You will partner with business owners to understand new business opportunities and define the business and functional requirements. Deliver high quality business and functional requirements to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle.

Role

• Coordinate and participate in review; revisions; changes; enhancements; testing; documentation; and member notification of product enhancements and/or business opportunities.

• Provide business knowledge and technical support for requirement development.

• Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems.

• Ensure development objectives are accomplished; user testing is performed; and member notification is prepared in a timely fashion.

• Develop and participate in the review of business and functional requirements and determine primary functions that the project is to provide.

• Ensure timely and accurate communication with project staff throughout the life cycle of the project and ensure knowledge transfer of vendor technology to MasterCard staff.

• Document and coordinate changes and enhancements of products and services and prepare and/or present documentation of business/technical presentations.

• Provide technical support for the member(s) to ensure adherence to requirements.

• Evaluate business requests to determine feasibility; work with Software Engineers to define alternatives and recommend optimal solutions.

• Prepare overall project plan; incorporating costs and tasks from the various components; ensuring a successful and timely project implementation.

• Ensure methodology compliance; document problem areas and coordinate resolutions; reporting to management as necessary and investigate/research MasterCard or industry business/technical process.

• Coordinate and assist in implementation of new or revised rules and policies.

• Coordinate and document project/release level user acceptance testing.

All About You

• Prior Business Analyst and Project Management experience required.

• Proficient in Microsoft Word and Excel.

• Broad knowledge of business/function and development life cycle, usually acquired through three to five years of experience.

• Ability to manage multiple complex projects.

• Self starter with good leadership abilities.

• Requires minimal supervision/assistance.

• Good business writing skills and effective presentations skills.

• Must possess excellent verbal and written communication skills."

• Proven track record of delivering results with available resources and developing a high performing development team

• A strong technical leader who can effectively communicate your vision and roadmap to a wide variety of stakeholders and successfully engage your development team

• Proficient programming skills with a deep understanding of Java, SQL, Linux, and microservices architecture

• Experience working with highly scalable, reliable, maintainable, performant and secure applications

• Capability to identify and analyze user requirements, clarify requirements with the team, and provide high level solution and estimates.

• Bachelor's degree in computer science, Software Engineering, or a related field

• Desirable skills – experience working with Axon, Kafka, Redis, Splunk, Dynatrace, PCF

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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