Senior Engineer

3 days ago

Hyderabad, Telangana, India KBS Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Must Have:

  • 5+ years or more experience in Network & Security

    • Bachelors degree or higher in Computer Sciences, IT or relevant experience

    • Hands-on experience with network and security devices and tools.

    • Understanding of operating systems like Windows & Linux.

    • Effective communication and writing skills.

    • Experience working with US clients

Preferred candidate profile

  • Profound knowledge of TCP/IP, LAN, WAN, MAN technologies.

    • Experience in configuration, migration and troubleshooting of Routing & Switching devices and technologies VLANs, 802.1q VTP, Spanning-Tree, EIGRP, OSPF, BGP, etc.

    • Direct experience in configuration, migration and troubleshooting of Firewall technologies like Palo Alto, Fortinet, Cisco ASA, SonicWall, etc.

    • Experience working with VPN technologies Site-to-Site, Remote IPSEC and SSL VPN Global Protect, Check Point, Cisco AnyConnect, etc.

    • Experience with endpoint protection tools like – Carbon Black, Check Point, McAfee, Symantec

    • Experience and understanding of common applications like Active Directory, DHCP, DNS, SNMP

    • Understanding of VOIP technologies like SIP, UCS, etc.

    • Experience with one or more cloud technologies like AWS, Azure and GCP.

Job duties:

  • Provide highest level phone and email technical support.

    • Prioritize and triage phone, email and monitoring system incidents and escalations.

    • Respond to all L1/L2 escalations – resolve issues per set SLAs.

    • Document all work performed in a highly detailed and accurate manner in the incident ticketing

    • Escalate outstanding issues to management based on complexity or time constraints.

    • Work with product vendors to address software/hardware related issues.

    • Adheres to all special instructions and documented processes.

    • Diagnose, repair and update network security devices like Switches, Routers, Firewalls, Load Balancers, IDS/IPS, Endpoint security, Mobile Security, Cloud security, etc.

    • Troubleshoot and resolve network issues such as connectivity, availability, latency, etc.

    • Identify gaps in customer networks, make recommendations to address those gaps.

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