IT Support Staff

4 days ago

Hyderabad, Telangana, India Etegra Full time ₹ 3,60,000 - ₹ 5,40,000 per year

The incumbent in this position as the company's Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key Duties and Responsibilities

· Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability

· Administration, support and configuration of MS Office O365 for staff

· Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)

· Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

· Administer and support an enterprise-level Microsoft Exchange infrastructure

· Troubleshoot Exchange related issues when alerted by monitoring software

· Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)

· Providing end-user support for all PC based hardware, applications and services

· New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

· Maintain and provide support for all IT infrastructure

· Provide tier 1 and tier 2 support and troubleshooting

· Troubleshoot OS, network and storage related issues

· Responsible for logical and physical controls of the company's IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals

· Perform software upgrades and patches (bios, firmware upgrades, etc.)

· Troubleshoot various Office 365 issues including connectivity and mobility

· Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Qualifications

· Experience administering O365, Exchange, Azure Active Directory and SharePoint environment

· Help desk experience and ability to provide technical and end-user support

· General knowledge of networking – IP, DNS, SMTP

· 5 years of IT experience

Job Type: Full-time

Pay: ₹9, ₹45,134.19 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • IT support: 5 years (Preferred)

Work Location: In person

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