Senior Assistant I

2 days ago

Mumbai, Maharashtra, India Mercer Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist / Senior Specialist Placement

The Specialist/Senior Specialist will provide essential support to Client Executives and Brokers, facilitating the placement of policies and delivering exceptional client service within the Placement value stream.

We will count on you to:

  • Ensure compliance with internal targets related to error reduction, quality checking, and processing.
  • Develop and maintain productive relationships with CE/Broker and Policy Servicing teams
  • Ensure all documentation complies with Marsh Procedures, Marsh Compliance Standards, and regulatory guidelines
  • Assist Client Executives and Brokers in managing placements within the Marsh systems
  • File necessary documentation in the Marsh systems and support internal and external teams with updates
  • Prepare Slips/Quotes, Contracts, Endorsements document templates, adapting them based on client information and input from Broking teams
  • Review renewal reports, identifying unnecessary risks and ensuring all documents are accurate and ready for renewal
  • Monitor and manage workflow, coordinating the flow of business into Placement Teams

Process Management:

  • Manages own queue of work to ensure timely delivery on all cases as per SLA
  • Understands process steps and guidance and processes case as per process guidelines and checklist
  • Escalates delays and queries appropriately after due investigation
  • Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
  • Ensures quality of data provided by taking end to end responsibility of process delivery

Risk & Compliance:

  • Ensure adherence to policies & procedures as per organizations standards and laid out SOPs
  • Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action
  • Adheres to data and information security guidelines ensuring zero DLP
  • Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc.

What you need to have:

  • Contributes to team-based approach in managing customer and stakeholder needs or completing projects.
  • Demonstrates organizational values as it pertains to specific role requirements.
  • Conveys ideas / information between knowledgeable audience members
  • Ability to prioritize and handle multiple tasks during peak volume periods
  • Conveys ideas / information between knowledgeable audience members
  • Gathers knowledge through on the job training
  • Graduate
  • Preferably 3-6 years of experience in the insurance broking domain

What makes you stand out?

  • Adaptable communicator
  • Ability to work in teams
  • Understanding of MS Office

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