Business Analyst I, FOAA Ordering Operations

Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.

Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Business Analyst to support our Ordering Tech and Regional Accounting teams.

We are looking for passionate and talented system analysts who have experience working with innovative, mission critical, high-volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. This team supports Amazon Ordering team that builds services which enables all aspects of a customer purchase life cycle starting from shopping cart, checkout, order processing, managing order history and post-fulfilment actions. Ordering team builds services which are backbone for multiple commerce sites like Grocery, Prime Now, Alexa shopping, Amazon Go, Amazon Books, Amazon pharmacy and more. Our services include multiple, massively scalable distributed systems that provide inexpensive, reliable, financial controllership platforms to our business partners.

The ideal candidate must have superior attention to detail and the ability to manage multiple competing priorities. As a systems analyst on our team, you will help investigate issues, identify root causes, and help drive fixes to our systems in the finance/accounting space. You should be somebody who enjoys working on solving problems, are customer-centric, and works well across teams

Key job responsibilities
- Provide operational support for accounting and business to ensure financial events are completely and accurately recorded from source to our financial ledgers.
- Investigate common system failures such as corrupt workflows, missing or wrong configuration, and incorrect postings.
- Responsible for identifying root causes, categorize them into buckets, and provide systematic solution insights.
- Provide user operational support and respond to data and research queries from management team.
- Provide financial operations support for accounting and lines of business in order to complete reconciliation of financial accounts.
- Work with product management, technology management, and accounting to research issues, and implement process improvements.

A day in the life
The Financial Analyst is responsible for partnering with internal business customers to analyze and manage financial issues relating to business operations. In this role, you will provide guidance and requirements for new product launches and resolve current financial business issues by partnering with accounting, appropriate business units, and source system teams. You will ensure new business launches meet requirements for all relevant financial use cases, including accounting, source system accuracy, and completeness. This role will identify and assist in fixing root causes by providing research, data, support, and recommendations to source system teams and business units. You will also work to develop and automate processes to identify appropriate classifications of financial variances and transition the solution to accounting when the process is in steady state.

About the team
Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Finance Analyst to support our Ordering Operations team

Basic Qualifications:
- 1-2+ years of relevant work experience
- Background in accounting, finance, or the payments industry
- Strong analytical skills with excellent problem-solving abilities
- Advanced knowledge of Excel
- SQL Intermediate to Advanced
- Metrics and reporting; invent and simplify
- Python, Analytical problem solving (Analysis, DB concept and Statistics)
- Visualization (Excel charting, Tableau/PowerBI)
- Demonstrated ability to work with multiple layers of complexity
- Proven ability to identify and resolve data inconsistencies
- Ability to present information and analysis clearly and concisely
- Is innovative, can simplify, and have relentlessly high standards
- Experience driving small to medium sized cross functional projects
- Proven ability to build relationships and influence others
- Strong overall business acumen
- Very strong written and oral communication skills
- Is data driven and sets clear, measurable quality goals
- Maintains composure in the face of highly ambiguous environments and constant change
- Bachelor's Degree or equivalent

Preferred Qualifications:
- Experience with AWS Products
- Experience dealing with large datasets
- Proven ability to develop new ideas and creative solutions
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines and prioritize workload
- Ability to work in cross-functional teams
- Customer focus and professional demeanor

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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