Transformation Lead

Overview: Oversee the successful launch and ongoing operational effectiveness of our global eCommerce products and processes. The ideal candidate will ensure timely and quality delivery of key initiatives, meet business objectives, and drive efficiency and scalability across our product portfolio

Program Launch & Execution:

• Lead the successful launch of global eCommerce programs, ensuring they are executed on time, on budget, and with high quality.
• Deliver on business case objectives, balancing revenue generation, product improvement, efficiency, and tech strategy.
• Drive the execution of the product roadmap, country plans, and client pipeline to meet organizational goals.
• Ensure compliance with the activation framework, maintaining rigorous standards and best practices.

Operational Effectiveness:

• Support day-to-day operations to ensure timely delivery and stability of eCommerce products.
• Coordinate with Business As Usual (BAU) operations to ensure smooth transitions and integration of new products and processes.
• Collaborate with Quality Assurance (QA) teams to uphold high product quality standards.
• Drive cost optimization through automation & innovative process

Deployment & Client Delivery

• Work closely with transformational leads to facilitate successful rollouts of eCommerce solutions.
• Support client delivery leads in fulfilling client commitments and expectations, ensuring high levels of client satisfaction.

Stability & Process Engineering:

• Assess global stability across the coding ecosystem to ensure robust performance and reliability.
• Plan and coordinate seamless transitions to BAU operations, engaging with design, Business Intelligence (Bl) training, and transformation operations teams.
• Define and document Standard Operating Procedures (SOPs) and Key Performance Indicators (KPls) in collaboration with BAU, transformation, and design teams.
• Regularly review metrics to track performance and identify opportunities for continuous improvement.

Efficiency Optimization:

• Continuously identify and implement process improvements to enhance operational efficiency.
• Deploy vision and deliver quality and efficiency improvements through innovative process engineering

• Bachelor's or Master's degree in engineering, Computer Science, or a related field. 

• Experience with process automation technologies, strategy consulting, or digital transformations.
• Lean Manufacturing: Focuses on minimizing waste and maximizing value by streamlining processes and eliminating non-value-added activities. 
• Six Sigma: A data-driven approach that aims to improve process quality by identifying and removing causes of defects and variability. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the