console manager

3 days ago


Edapally Kochi Kerala, India FUTUREACE HEALTHCARE PRIVATE LIMITED Full time ₹ 3,15,000 - ₹ 3,60,000 per year
  1. Console & Communication Management

Supervise all console operations including handling incoming/outgoing calls, patient inquiries, and emergency alerts.

Ensure prompt and accurate communication between departments, doctors, and patient families.

Manage hospital helplines and ensure 24/7 availability of console services.

  1. Staff Supervision & Training

Manage console staff, receptionists, and telephone operators.

Train staff in communication etiquette, hospital protocols, and emergency handling.

Monitor staff performance and ensure adherence to service standards.

  1. Patient & Visitor Coordination

Ensure professional and courteous handling of patient and visitor inquiries.

Guide visitors to respective departments and provide accurate information.

Handle sensitive calls and confidential information with discretion.

  1. Emergency & Crisis Handling

Act as the first point of contact for emergency calls (code blue, fire, trauma, etc.).

Ensure quick escalation and communication to the concerned departments.

Maintain preparedness for disaster management communication protocols.

  1. Operational Efficiency

Maintain logs of calls, complaints, escalations, and resolutions.

Ensure console equipment (telephones, PA systems, software) is functional and maintained.

Prepare periodic reports on console operations and submit to higher management.

  1. Quality & Compliance

Ensure all console operations comply with hospital policies and patient confidentiality standards.

Implement service quality improvement measures.

Monitor KPIs such as call handling time, response rate, and patient satisfaction.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person


  • Wordpress Intern

    1 week ago


    Edapally, Kochi, Kerala, India IMAT GLOBAL Full time

    **Job Summary**: **. Website Development and Maintenance** - Assist in building and customizing WordPress websites using themes and plugins. - Update website content, images, and blog posts. - Perform regular site backups and updates. - Ensure websites are responsive and mobile-friendly. **Plugin and Theme Management** - Install and configure new...


  • Edapally, Kochi, Kerala, India Pragathi IT Ads Private Limited Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    We are looking for a results-driven Digital Marketing Executive to join our team. The candidate will be responsible for planning and executing digital marketing strategies, optimizing website content for better search engine visibility, managing social media presence, and improving overall online reach and engagement.Key Responsibilities:Plan, implement, and...

  • SEO Expert

    1 day ago


    Kochi, Kerala, India SBSOL Digital Pvt. Ltd, Kochi, Kerala Full time

    **Job Summary**: The role requires a proactive individual contributor who thrives in a fast-paced environment and is capable of taking full ownership of SEO initiatives. Prior experience in e-commerce SEO is a strong plus. **Key Responsibilities**: - Develop and implement end-to-end SEO strategies to drive organic traffic and improve keyword rankings -...


  • Kochi, Kerala, India RAMAL Marketing Full time

    RAMAL Marketing is a results-driven digital marketing agency committed to empowering businesses with innovative strategies in branding, performance marketing, and digital transformation. We're expanding our team and looking for a passionate and performance-oriented **SEO and Google Ads Executive** to join us. **Key Responsibilities**: **Search Engine...

  • SEO Intern

    7 days ago


    Kochi, Kerala, India ValueMentor Full time

    **Job Summary** We are looking for a motivated and curious SEO Intern to join our Digital Marketing team. This internship is ideal for individuals who have recently completed a Digital Marketing course, possess basic SEO knowledge, have inclination towards AI, and preferably hold a certification in Digital marketing or SEO. As an intern, you will gain...


  • Kochi, Kerala, India Fourart Designs Pvt. Ltd. Full time

    Execution of our Digital Marketing and Advertising Campaigns, Promotions for Lead generation. - Analysis of Campaign Performance Reports, Google Analytics, Google Search Console. - Create and Manage PPC Ads - Facebook, Google, Linkedin, etc. - Excellent verbal and written communication skills.Implementing Digital Marketing Campaigns - Paid / Organic on all...

  • SEO Intern

    1 week ago


    Kochi, Kerala, India Tapclone Full time

    **SEO Intern** We are looking for an enthusiastic and detail-oriented SEO Intern with a strong foundational understanding of on-page, off-page, and technical SEO principles. **Responsibilities**: - Implement and optimize SEO strategies across various platforms. - Manage and maintain client SEO accounts with mínimal supervision. - Conduct keyword...

  • Digital Executive

    7 days ago


    Kochi, Kerala, India MUSAFIR.COM Full time

    Facebook ad management - research, planning, execution & implementation, maintenance, monitoring - Budget monitoring & optimization - Increase website traffic - SEM & SMM - Conversion rate optimization - Uploading content - Coordinate with designers for creatives - Coordinate with tech team for website changes - Reports & Analysis - LP...

  • SEO Expert

    1 week ago


    Kochi, Kerala, India Ectesso Full time

    **We are hiring only from KERALA.** 2 year experience is **MANDATORY.** Read the job description carefully. **Key Responsibilities**: - **Strategy Development**: Develop and execute a comprehensive SEO strategy that aligns with our business goals, focusing on sustainable, long-term growth. - **Technical SEO**: Conduct regular, in-depth technical SEO...


  • Kochi, Kerala, India Zeak us solution Full time

    **Digital Marketing Executive** **Location**: Kochi **Experience**: 1+ years **Gender**: Male or Female **Salary**: Up to ₹20,000 per month **Responsibilities**: - Develop and implement effective SEO strategies to improve website visibility and rankings. - Manage and optimize social media accounts (Facebook, Instagram, LinkedIn, etc.). - Conduct keyword...