Back Office Executive

11 hours ago

Lucknow, Uttar Pradesh, India Garuda Associates Full time

ob Description:

The Back Office Executive – Investigation will support the Investigation Manager in handling MACT (Motor Accident Claims Tribunal) cases by managing documentation, coordination, data analysis, and case follow-ups to ensure timely and accurate claim processing.

Key Responsibilities:

  • Assist the Investigation Manager in MACT claim investigations.
  • Collect, verify, and organize documents related to motor accident claims.
  • Maintain case files, investigation reports, and evidence records.
  • Coordinate with investigators, advocates, surveyors, police authorities, and field staff.
  • Track MACT case status, hearing dates, and compliance deadlines.
  • Prepare summaries, reports, and claim analysis for management review.
  • Handle correspondence with courts, lawyers, and insurance company departments.
  • Verify policy details, vehicle particulars, driving license validity, FIR, charge sheet, and accident records.
  • Update claims data in internal systems and ensure accurate record-keeping.
  • Support fraud detection by analyzing discrepancies in claims and documents.
  • Ensure compliance with company policies and legal procedures.

Skills & Qualifications:

  • Graduate in any discipline (Law background preferred).
  • 1–3 years of experience in insurance claims, MACT, or legal back-office operations.
  • Knowledge of MACT procedures, insurance policies, and motor vehicle laws.
  • Strong documentation and report-writing skills.
  • Proficiency in MS Office (Excel, Word, email).
  • Good coordination and communication skills.
  • Attention to detail and ability to handle multiple cases.

Preferred Skills:

  • Experience working with advocates and tribunal courts.
  • Basic understanding of investigation and fraud analysis in insurance claims.
  • Familiarity with court documentation and legal terminology.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time

Work Location: In person

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