ECS ITSM Functional Consultant

5 days ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ITSM Release Manager- The Ideal candidate will possess knowledge and expertise required for scheduling, planning, and controlling the software's development and delivery process.
- This position requires Release and Change Management skills to ensure code is deployed, maintained, and configured quickly and efficiently while still adhering to our core compliance standards.
- Work experience in service management, change management, release, and incident management.
- Intermediate understanding on Agile delivery process.
- Defines and documents the release recommendation for each release and/or change to production.
- Document release scope, schedule, deliverables, and roll back plan.
- Familiarity with change management processes including Change Advisory Board and Release Readiness activities.
- Willingness to learn and perform hands on cloud-based deployments.
- Proficiency with service Now, SQL, .NET, JIRA, Confluence, Appian and Azure DevOps.
- Experience in Client facing role while working from client location
- Flexible for off-hour support to manage the prod release
- Should have experience in managing the offshore team and work with global environment.

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