Program Manager

1 week ago


Gurgaon, Haryana, India 7c405d67-63ed-4a2f-97c5-108de6dbee64 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role – Program Manager

Location: Gurugram

Experience Required: 2–3 Years

Looking for a strong operations and process-driven professional to lead Mystery Audit and Revenue Assurance functions, drive execution excellence, and collaborate closely with cross-functional teams. This is an office-based role with high stakeholder visibility and leadership exposure.

Key Responsibilities:


• Lead end-to-end execution of Mystery Audit and Revenue Assurance processes.


• Work closely with Operations and Sales teams to evaluate and elevate service delivery.


• Manage two internal teams and collaborate with three external vendor partners.


• Drive strong stakeholder management and provide data-backed reporting to business leaders.


• Ensure audit process excellence through insights, governance, and continuous improvement.


• Oversee process P&L, cost per audit, quality parameters, and KPI adherence.


• Ensure complete operational compliance and alignment with company standards.


• Contribute to business-critical and strategic initiatives as the role evolves.

Required Skills:


• Strong business acumen with a number-focused approach.


• Solid understanding of Operations & Sales, with an execution-first mindset.


• Proven stakeholder management and vendor coordination expertise.


• Deep knowledge of audit processes with strong attention to detail.


• Excellent verbal & written communication for reporting and presentations.


• Master's degree in Business, Management, Hospitality, or related field.


• 2–3 years of experience in quality audits, mystery audits, or operations management.


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