Programmatic Technical Operations

9 hours ago

Hyderabad, Telangana, India Whitefield Careers Full time ₹ 12,00,000 - ₹ 24,00,000 per year
What You'll Do:
  • Provide technical support of the Zeta DSP, programmatic campaign performance, and third-party programmatic platforms
  • Review and triage support cases, escalating to Product / Engineering when needed.
  • Keep clients informed of status until resolution using non-technical, customer-friendly language
  • Utilize tools such as Google Chrome Developer Tools and Postman during investigation of support cases
  • Author and execute SQL queries, often involving joins across multiple tables, to pull data for in-depth support case troubleshooting
  • Manage collaboration and build process between cross-functional teams to ensure efficient issue resolution and notification
  • Draft and maintain product and troubleshooting documentation
  • Participate in team owned programs such as: Platform Administration, Vendor Certification, Third-Party Ad Tag Handling, and more
Who You Are:
  • You are analytically driven
  • You are a problem solver
  • You are a collaborator
  • You pinpoint efficiency gaps and build creative solutions
  • You are nerdy, but loveable
  • Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape
What You'll Need:
  • 2+ years in a support role
  • Bachelor's Degree in Computer Science, Mathematics, Statistics or related field OR equivalent experience
  • Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
  • Experience using DSPs including (but not limited to): Google Campaign Manager 360, The Trade Desk, and Xandr Invest. Zeta DSP a plus
  • Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, Adobe Launch
  • Some experience with HTML, JavaScript, and CSS
  • Intermediate SQL acumen (MySQL, Vertica, HIVE)
  • Intermediate to advanced data analysis skills – you can distinguish between bad data and good data
  • Excellent verbal and written communication skills – you can translate technical concepts into layman terms
  • Ability to thrive in a fast-paced and dynamic environment

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