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Team Member

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Bengaluru, Karnataka, India Coffee Day Global Full time ₹ 3,00,000 - ₹ 4,50,000 per year

TEAM MEMBER

Reporting to: Cafe Manager

KRA:

  • Implement all SOPs
  • Ensure Sales and Profitability through excellent customer service
  • Drive sales through up and cross selling

Knowledge, Skills & Abilities:

  • Excellent communication skills
  • Ability to work in a Team
  • Sales orientation
  • Excellent customer handling skills

Qualifications: Pursuing or completed Graduation

Duties & Responsibilities:

  • Ensure guest comfort
  • Order Taking & billing
  • Handle the customer complaints
  • Customer Service/ Follow ups
  • Service Recovery
  • Inventory management
  • Maintain SOP checklist
  • Asset & Equipment maintenance
  • Maintain Reports
  • Handle billing compliances