
Team Member
2 weeks ago
TEAM MEMBER
Reporting to: Cafe Manager
KRA:
- Implement all SOPs
- Ensure Sales and Profitability through excellent customer service
- Drive sales through up and cross selling
Knowledge, Skills & Abilities:
- Excellent communication skills
- Ability to work in a Team
- Sales orientation
- Excellent customer handling skills
Qualifications: Pursuing or completed Graduation
Duties & Responsibilities:
- Ensure guest comfort
- Order Taking & billing
- Handle the customer complaints
- Customer Service/ Follow ups
- Service Recovery
- Inventory management
- Maintain SOP checklist
- Asset & Equipment maintenance
- Maintain Reports
- Handle billing compliances
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