Global IS Service Owner for IS Observability

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This Position reports to:

Global IS Dep Manager for Service DM IT

Your Role And Responsibilities (Mandatory)
In this role, you will have the opportunity to lead/manage/supervise a function/organization/department/team in the development, and/or implementation and/or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities.

The work model for the role is: onsite/hybrid

This role is contributing to the IS Services in Bangalore, India. Main stakeholders are BA CIOs, BA Infra Leads, Division IS Managers, Head of T&P, Various Service Owners .

You will be mainly accountable for:

• Lead & Manage the highly skilled global team of 15+ internal ABB Employees including three Line Managers and L2, L3 Skillset
• Steer, Guide and modernize the observability capability to scale up for the Future Hosting Model (FHM) as well as Future Network Model (FNM) transformation from supplier based (earlier) outsourced model to in-house model
• Transition & Transform all ABB Managed Servers, Infrastructure and Network device Observability and build & run core observability platform
• Expand the Application layer monitoring and bring "Single pane of glass" - vision for ABB Core Platform
• Support SIAM and NOC capabilities coming out of FNM
• Build and deliver in close collaboration "Availability & Capacity Management" for Core IS -process owner
• Manage end to end responsibilities (Vendor, Platform, Build + Run) for ServiceNow ITOM, Moogosft (APEX AIOps), Dynatrace, Checkmk, Cloud-native solutions (Azure, AWS, GCP), Grafana, OpenTelemetry, SolarWinds, ThousandEyes + other similar tools; Snowflake, API integrations
• Executing sustainable maintenance of services, solutions, and/or applications by leading cross-functional global teams, establishing strong vendor partnerships, and comprehensive stakeholder management.
• Defining metrics to measure the effectiveness and efficiency of implemented technologies and channels, setting continuous improvement on customer and consumer experiences, and ensuring technology-driven value creation in business.
• Establishing and managing analytics methods, techniques, and capabilities to enable the organization to analyze data, generate insights, create value, and drive decision-making.

Qualifications for the role :

• You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps
• Ability to demonstrate your experience in / Have established skills / advanced skills / You have 15+ years of experience in IT Infrastructure and Application Area with 8+ years of experience in managing Observability with AIOps driven Monitoring platforms enabling SRE approach
• Possess an enhanced knowledge of / You are qualified in / Highly adept in DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps
• You are passionate about / you are captivated by / you are innovative around AIOps and strategic leadership mindset with Architecture framework to drive Observability strategy and lead operations around full stack observability
• Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of vendor agnostic certifications in Observability area, CheckMk, Grafana, MoogSoft, AIOps
• You are at ease communicating in English with Global Stakeholders

More About Us (Mandatory)
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

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Fraud Warning:
Any genuine offer from ABB will always be preceded by a formal application and interview process.

We never ask for money from job applicants.

For current open positions you can visit our career website and apply.

Please refer to detailed recruitment fraud caution notice using the link