SAP OTC Consultant

What does a successful OTC Lead do at Fiserv?

A successful SAP Order to Cash (OTC) Lead at Fiserv plays a critical role in managing and optimizing the order-to-cash process within the SAP environment. He She oversees the end-to-end OTC process to ensure seamless operation from order entry to cash application. He She efficiently Manages OTC-related projects effectively including scope definition, project delivery planning, work assignment, and timeline management. Ensure successful project execution and timely delivery of project Collaborate with Order-To-Cash Business group of Financial System Team and help organization to solve complex business problems and build sophisticated business solutions in SAP Order To Cash by Configuring SAP Sales and Distribution Module

What you will do:

• SAP Configuration and Customization: Configure and customize SAP OTC modules (such as SD - Sales and Distribution, FSCM - Financial Supply Chain Management) to meet business requirements. Ensure seamless integration of the SAP OTC module with other systems like BW, BPC, Other non-SAP billing, and financial systems.
• Project Leadership: Lead OTC-related projects, including new implementations, upgrades, and process reengineering initiatives. Develop project plans, allocate resources, manage timelines, and ensure projects are completed within scope, time, and budget.
• Cross-Functional Collaboration: Collaborate with various departments such as sales, finance, IT, and operations to understand their requirements and provide effective SAP OTC solutions. Facilitate communication between business stakeholders and technical teams to ensure alignment and successful project execution.
• User Training and Support: Train end-users and internal teams on SAP OTC functionalities and best practices. Provide ongoing support and troubleshooting to ensure the effective use of the OTC system.
• System Monitoring and Issue Resolution: Continuously monitor system performance and address any issues promptly to minimize disruptions. Conduct root cause analysis for any system problems and implement preventive measures to avoid recurrence.
• Compliance and Security: Ensure that OTC processes adhere to regulatory requirements and internal policies. Implement and maintain security measures to protect sensitive financial data.

What you will need to have:

• 8+ years of progressive business and/or technical expertise in the Quote to Cash process with special focus on Billing and Account Receivable. Should have very good understanding and expertise in SAP FSCM Collections Management, SAP FSCM Dispute Management and SAP FSCM Credit Management
• 3+ years of SAP FSCM and SAP Cash Application process with at least 2 implementations. Experience in Biller-Direct and or Cloud for Receivables will be a plus.
• Understanding of the integration points between the SD with the FI/CO module and build/test the end to end process cycle for proper financial reporting.
• Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
• Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
• Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
• Must have the ability to work effectively with the SAP development and basis team to resolve technical issues and provide solutions to complex business requirements.
• Proven ability to develop functional and technical specifications from user requirements.
• Experience in writing and executing solution test plans.
• SAP S/4 Hana experience- must be deep hands on experience.
• Extensive experience with configuration of SAP S/4 Hana SD modules in the following areas:
• Billing and AR and Credit Management
• Account Receivables and Cash Applications- Lock-box and ACH process

What would be great to have:

• SAP Sales and Distribution Certification
• S4 HANA SD certification
• Domain experience of Sales and Distribution
• Experience Order-To-Cash process operations.
• Banking and Financial Services experience
• Experience working in a Scrum Development Team
• Basic ABAP knowledge or debugging