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Operations Planner

2 weeks ago

Indore, Madhya Pradesh, India Blacksof Full time US$ 60,000 - US$ 1,20,000 per year

Department: Operations / Project Management

Location: Indore

Reporting To: Chief Operating Officer (COO) / Head of Operations

Key Responsibilities:

Project Planning & Order Management

  • Keep the list of upcoming and confirmed projects updated, always planning at least three months ahead.
  • Coordinate with the sales team to confirm new projects and ensure all required information is documented.
  • Ensure that billing is done on time and accurately, in line with the monthly and yearly revenue goals.
  • Prepare and manage monthly and yearly plans for expected billing and income.
  • Collaborate with project managers and team leads to keep the project workflow and progress tracking systems up to date.

Resource Planning & Budgeting

  • Assess execution needs to determine manpower and resource requirements based on existing capacity and expected order inflow.
  • Collaborate with HR for recruitment follow-ups in line with execution planning.
  • Conduct weekly/monthly manpower planning vs. actual analysis, identifying deltas and proposing corrective actions.

Project Execution & Coordination

  • Lead and facilitate internal execution meetings, ensuring alignment across departments.
  • Collaborate with Project Managers (PMs) to gather project assets, ensure approvals, and support invoicing.
  • Maintain close coordination with leads and creative teams to ensure timely, high-quality delivery.
  • Monitor internal processes, sheet updates, and system adherence across project teams.

System & Process Adherence

  • Ensure adherence to Blacksof's ERP and other data management systems.
  • Regularly review analytics to track execution efficiency, invoicing performance, and resource utilization.
  • Drive process optimization initiatives and ensure team-wide adherence to SOPs and best practices.

Brand Consulting Awareness

  • Develop and apply an understanding of Blacksof's Gold Standard in branding (copy, design, strategy, etc.).
  • Enhance branding knowledge and demonstrate the ability to communicate and convince internally.
  • Stay abreast of trends and updates in the branding and design consulting space.

Performance & Culture Building

  • Monitor customer satisfaction indices and ensure a customer retention rate above 60%.
  • Ensure all execution aligns with Blacksof's values.
  • Encourage a culture of trust, collaboration, feedback, emotional intelligence, diversity, and work-life balance.
  • Embrace and drive continuous learning, innovation, and risk consciousness within the execution team.

Required Skills & Competencies:

  • Excellent analytical, budgeting, and planning abilities
  • Strong project management and coordination skills
  • Proficient in Google Workspace.
  • Knowledge of Data Analytics is a plus.
  • Effective communication, presentation, and interpersonal skills
  • Ability to lead cross-functional collaboration and meetings
  • High degree of self-control, accountability, and long-term thinking
  • Understanding of branding and consulting mindsets

Qualifications:

  • B.Tech in CS, IT, Mechanical Engineering/BSc.
  • MBA in Operations or Marketing Management.
  • Prior experience in project planning, execution, or operations is a plus.
  • Certification in project management tools or methodologies (PMP, Agile, etc.) is a plus