ServiceNow ITSM Developer | 4 to 12 Years | Pan India

5 days ago

Pune, Maharashtra, India Capgemini Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  • Development & Configuration

  • Design and develop custom applications and modules within ServiceNow.

  • Configure workflows, forms, fields, and UI policies to support ITSM processes.

  • Customize ServiceNow using JavaScript, Glide scripting, HTML, CSS, and APIs.

  • ITSM Process Implementation

  • Implement and optimize ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.

  • Align solutions with ITIL best practices.

  • Integration & Automation

  • Integrate ServiceNow with external systems using REST/SOAP APIs.

  • Automate workflows and business processes using Flow Designer and scripting.

  • Maintenance & Support

  • Perform platform upgrades, patching, and routine maintenance.

  • Troubleshoot and resolve technical issues related to ServiceNow applications.

Your Profile

  • JavaScript Proficiency

  • Backbone of ServiceNow development for scripting and automation.

  • ServiceNow Scripting

  • Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

  • Glide API Knowledge

  • Used for server-side scripting and database operations.

  • HTML, CSS, and AJAX

  • For customizing UI elements and building responsive interfaces.

  • REST/SOAP API Integration

  • To connect ServiceNow with external systems and services.

  • Workflow and Flow Designer

  • Designing and automating ITSM processes.

  • Service Catalog Development

  • Creating and managing catalog items, workflows, and request fulfillment.

  • Reporting and Dashboards

  • Building visualizations for performance tracking and analytics.

  • ITSM Modules Expertise

  • Incident, Problem, Change, Request, and Knowledge Management.

What You'll Love About Working Here

  • You can shape your career with us.
  • We offer a range of career paths and internal opportunities within Capgemini group.
  • You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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