Hiring Voice Customer Support: pimpri Chinchwad

3 days ago

PimpriChinchwad, Maharashtra, India Hiphonic Pvt Ltd Full time ₹ 10,44,000 - ₹ 16,44,000 per year

Key responsibilities::

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

  • Walk customers/ Provide navigational support on self service portal
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimize customer complaints and escalations by providing exceptional service and call control

Mandatory Documents to Carry

  • Updated printout of your resume
  • Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
  • All original academic documents for verification:
  • 10th & 12th Marksheets& Graduation

Job Types: Full-time, Fresher

Pay: ₹17, ₹27,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Work Location: In person

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