Area Academic Manager

4 days ago

Chandigarh, Chandigarh, India Tata Classedge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Training:

  • Conduct Pre-Training System Analysis (PTSA).
  • Organize Go-live Teacher training / ClassEdge Product training.
  • Conduct CE based pedagogy/ refresher training sessions.
  • Product and process training to newly recruited Edge Coordinators in schools.

Service support:

  • Identify and resolve content related concerns raised by the Teachers, within defined timelines.
  • Provide product development inputs to the organization based on the feedback from School/Teachers.
  • Analyze usage reports to plan and implement academic interventions in schools.

Relationship:

  • Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
  • Organize usage and engagement activities in schools, as required.
  • Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
  • Meeting with the school stakeholders /school management, as required.

Revenue:

  • Create need for various other products of CE & increased business at schools.
  • Identify upsell and cross-sell opportunities, ensure timely contract renewals and payment collection.
  • Manage the schools in terms of high collections and low delinquency.

General:

  • Update Project portal & other related reports as mandated.
  • Manage Edge Coordinators (outsourced staff at school), monitor their performance and provide timely feedback.
  • Ensure adherence/ compliance to the listed policies and processes.

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