Desktop Support Engineer

3 days ago

Bengaluru, Karnataka, India Kiya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

Join with us IT Infrastructure L1 Support (On-site)

Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms

Position: IT Infrastructure L1 Support

Location: Mumbai & Bangalore

Experience: 2 to 3 years

Notice period : Immediate - short joiners (Serving np)

* Note : Profiles that are matches with above criteria will be contacted for further process.

What Youll Do

  • Be the first point of contact for IT-related queries via phone, email, and ticketing systems.

  • Troubleshoot issues like:

  • Password resets

  • Printer & email setup
  • Software installations
  • Desktop/laptop support

  • Basic networking

  • Escalate complex cases to L2/L3 teams with clear documentation.

  • Maintain the ticketing system and update the knowledge base.
  • Support users with basic IT training and guidance.
  • Assist in hardware/software maintenance and system monitoring.

What You'll Bring

  • A diploma or degree in IT (preferred).
  • Basic understanding of Windows, macOS, or Linux.
  • Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira).
  • Strong troubleshooting and communication skills.
  • A customer-first mindset and the ability to stay calm under pressure.

What You'll Gain

  • Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem.
  • Mentorship from senior technology leaders.
  • A supportive team that values learning, innovation, and ownership.

Reporting To: Associate Director – Technology

Ready to launch your IT career with impact?

Click Apply Now using the link.

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