
Desktop Support Engineer
2 weeks ago
Job description
Join with us IT Infrastructure L1 Support (On-site)
Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms
Position: IT Infrastructure L1 Support
Location: Mumbai & Bangalore
Experience: 2 to 3 years
Notice period : Immediate - short joiners (Serving np)
* Note : Profiles that are matches with above criteria will be contacted for further process.
What Youll Do
- Be the first point of contact for IT-related queries via phone, email, and ticketing systems.
Troubleshoot issues like:
Password resets
- Printer & email setup
- Software installations
- Desktop/laptop support
Basic networking
Escalate complex cases to L2/L3 teams with clear documentation.
- Maintain the ticketing system and update the knowledge base.
- Support users with basic IT training and guidance.
- Assist in hardware/software maintenance and system monitoring.
What You'll Bring
- A diploma or degree in IT (preferred).
- Basic understanding of Windows, macOS, or Linux.
- Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira).
- Strong troubleshooting and communication skills.
- A customer-first mindset and the ability to stay calm under pressure.
What You'll Gain
- Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem.
- Mentorship from senior technology leaders.
- A supportive team that values learning, innovation, and ownership.
Reporting To: Associate Director – Technology
Ready to launch your IT career with impact?
Click Apply Now using the link.
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