
Travel Consultant/Team leader/Manager
1 day ago
Role & responsibilities
- Handle group and series flight bookings (domestic and international).
- Coordinate with airlines for group fare quotes, seat confirmations, and schedule changes.
- Prepare cost quotations, itineraries, and fare comparisons for clients.
- Manage booking amendments, cancellations, and special service requests (SSR).
- Ensure timely issuance of tickets and adherence to airline timelines and policies.
- Maintain accurate records of bookings, payments, and communications.
- Coordinate with internal departments (Sales, Accounts, Operations) for smooth workflow.
- Provide excellent customer service and maintain strong client relationships.
- Monitor airline group policies, market trends, and promotional fares.
- Support the team with reporting and MIS updates related to group bookings.
Preferred candidate profile
- Minimum 5 years of experience in handling Group or Series Bookings in the travel industry.
- Strong knowledge of airline group policies and fare negotiation.
- Proficiency in GDS systems (Amadeus / Galileo / Sabre).
- Excellent communication and coordination skills.
- Attention to detail and ability to multitask under deadlines.
- Customer-focused approach with problem-solving ability.
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