
Deputy General Manager Operations
1 day ago
interested call -***************@white-force.inDesignation - Deputy General Manager-OperationsExperience required - 5+ yearsCore Responsibilities1. Last‑Mile Logistics
- Plan and dispatch daily deliveries/pickups across multiple cities
- Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach
- Drive on‑time, first‑time delivery rate ≥ 97 %
- Ensure correct and accurate reporting of inventory movement via registers and inventory management system.2.
Warehouse & Inventory
- Plan and dispatch daily deliveries/pickups across multiple cities
- Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach
- Drive on‑time, first‑time delivery rate ≥ 97 %
- Ensure correct and accurate reporting of inventory movement via registers and inventory management system.3.
People Leadership
- Lead city managers, warehouse managers and supervisors along with ground rangers and technicians
- Set OKRs, coach on‑ground leadership, roll out weekly productivity huddles
- Build a culture of safety and customer obsession4.
Process Excellence & Cost Control
- Map every hand‑off, remove waste using Lean/Six Sigma
- Automate dispatch, mobile POD, and WMS scans5.
Quality, Safety & Compliance
- Enforce and create SOPs for packing, handling, and inventory management.
- Ensure 100 % compliance with E‑way bills, GST, state road permits
- Implement and manage quality control processes to maintain high standards of product and service quality.6.
Data & Reporting
- Own daily operations dashboard – OTIF, utilization, NPS and P&L
- Present monthly insights to CXOs; convert into action plan.
What are we looking for?
- 5 -7 years in operations‑heavy B2C/B2B logistics, e‑commerce, rental, or 3PL
- Bachelor's in Engineering/Supply‑Chain/Operations; MBA/PGDM a plus
- Technical skills: Route‑optimisation tools, WMS/ERP, data‑visualisation (Tableau/Power BI), Lean/Six Sigma (Green Belt+), InventoryManagement (Odoo etc)
- Leadership traits: Hands‑on, data‑driven, decisive under pressure, excellent stakeholder management.
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