Deputy General Manager Operations

2 days ago

Gurgaon, Haryana, India White Force Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

interested call -***************@white-force.inDesignation - Deputy General Manager-OperationsExperience required - 5+ yearsCore Responsibilities1. Last‑Mile Logistics

  • Plan and dispatch daily deliveries/pickups across multiple cities
  • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach
  • Drive on‑time, first‑time delivery rate ≥ 97 %
  • Ensure correct and accurate reporting of inventory movement via registers and inventory management system.2.

Warehouse & Inventory

  • Plan and dispatch daily deliveries/pickups across multiple cities
  • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach
  • Drive on‑time, first‑time delivery rate ≥ 97 %
  • Ensure correct and accurate reporting of inventory movement via registers and inventory management system.3.

People Leadership

  • Lead city managers, warehouse managers and supervisors along with ground rangers and technicians
  • Set OKRs, coach on‑ground leadership, roll out weekly productivity huddles
  • Build a culture of safety and customer obsession4.

Process Excellence & Cost Control

  • Map every hand‑off, remove waste using Lean/Six Sigma
  • Automate dispatch, mobile POD, and WMS scans5.

Quality, Safety & Compliance

  • Enforce and create SOPs for packing, handling, and inventory management.
  • Ensure 100 % compliance with E‑way bills, GST, state road permits
  • Implement and manage quality control processes to maintain high standards of product and service quality.6.

Data & Reporting

  • Own daily operations dashboard – OTIF, utilization, NPS and P&L
  • Present monthly insights to CXOs; convert into action plan.

What are we looking for?

  • 5 -7 years in operations‑heavy B2C/B2B logistics, e‑commerce, rental, or 3PL
  • Bachelor's in Engineering/Supply‑Chain/Operations; MBA/PGDM a plus
  • Technical skills: Route‑optimisation tools, WMS/ERP, data‑visualisation (Tableau/Power BI), Lean/Six Sigma (Green Belt+), InventoryManagement (Odoo etc)
  • Leadership traits: Hands‑on, data‑driven, decisive under pressure, excellent stakeholder management.

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