Program Manager, CE, Payment Risk, Customer Engagement
3 days ago
Key job responsibilities
1) Drive data-oriented analysis, adoption of technical solutions and process improvement projects to achieve operational and business goals.
2) Perform deep dive to identify the unique root cause and share the associated recommendation to improve customer experience.
3) Support expansion of contact automation initiatives from existing cohorts to new ones.
4) Mapping of impact with associated operational and business metrics.
5) Engage directly with key resources to proactively identify, analyze, and creatively solve blockers.
6) Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses
7) Manage execution part of a small program. You will partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.
8) Optimizes cross-team processes that improve program efficacy and delivery.
About the team
Customer Engagement (CE) Program Team vision is to enhance Customer Experience (CX) by preventing fraud and unauthorized orders. In partnership with multiple stakeholders, we drive efficiencies by scaling existing infrastructure, reducing system redundancies, and leading initiatives to automate manual processes, thereby improving CX and reducing operational costs.
Basic Qualifications:
- 2+ years of program or project management experience
Preferred Qualifications:
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Dynamics 365 CE Technical Developer
4 weeks ago
Hyderabad, Telangana, India Ambiment Full timeJob Title: Dynamics 365 CE Technical DeveloperLocation: Location: Hyderabad/Bangalore/Mumbai/KolkataExperience: 5+ YearsJob Type: Full-TimeNotice Period: Immediate to 30DaysJob Summary:We are looking for a talented Dynamics 365 Customer Engagement (CE) Technical Developer to join our growing team. The ideal candidate will have hands-on experience in...
-
Supervisor, Payments Risk
5 days ago
Hyderabad, Telangana, India Coinbase Careers Page Full time ₹ 24,54,000 per yearReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
-
Supervisor, Payments Risk
2 days ago
Hyderabad, Telangana, India Coinbase Careers Page Full time ₹ 24,54,000 per yearReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
-
Urgent Supervisor, Payments Risk
4 weeks ago
Hyderabad, Telangana, India Coinbase Full timeJob DescriptionReady to be pushed beyond what you think youre capable ofAt Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system.To achieve our mission, were seeking a very...
-
Hyderabad, Telangana, India beBeeApplication Full time US$ 55,000 - US$ 85,000Job Title: D365 CE Application Support SpecialistKey Responsibilities:Deliver expert application support for Dynamics 365 CE modules.Analyze and resolve functional tickets raised by end-users.Configure system settings to ensure seamless business operations.Required Skills:1-3 years of experience with Dynamics 365 CE functional support.Strong understanding of...
-
Hyderabad, Telangana, India beBeeApplication Full time ₹ 9,00,000 - ₹ 14,50,000Job DescriptionAs a skilled Application Support Consultant, you will be responsible for delivering exceptional support to our customers across Dynamics 365 CE modules. You will act as a subject matter expert, providing in-depth knowledge of business processes and system configuration to ensure smooth operations.Key responsibilities include:Acting as L2/L3...
-
Hyderabad, Telangana, India Amazon Full timeHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...
-
Senior Program Manager
6 days ago
Hyderabad, Telangana, India Cubic Corporation Full time ₹ 30,00,000 - ₹ 50,00,000 per yearBusiness Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
-
Senior Program Manager
4 days ago
Hyderabad, Telangana, India Cubic Corporation Full timeJob DescriptionBusiness Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led...
-
Sr. Program Manager
3 weeks ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone has a need for a Sr Program Manager that can manage a large Program that needs to be road-mapped refreshed manage multiple workstreams and hold the leads accountable In addition manage and identify risks and issues and work with the team to address and close such issues and risks The Sr Program Manager will work closely with the Lead...