International Voice and Semi Voice Process

4 hours ago

Bengaluru, Karnataka, India UGRO Capital Full time

Overview :

We are looking for a highly motivated and skilled Customer Experience Advisors to join our team. You will be the first point of contact for our professionals and customers across United States and Canada. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you

Roles & Responsibilities :

  • Act as the first point of contact for our professionals and customers in United States and Canada
  • Shift timings : 08:00 PM to 05:00 AM
  • Be a product expert, assisting new and existing professionals with queries related to our offerings.
  • Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.
  • Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.
  • Handle unresolved questions and escalate issues when necessary.
  • Identify and execute sales opportunities where applicable.
  • Ensure all Customer Success KPIs are consistently met.
  • Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
  • Maintain high levels of service delivery and customer satisfaction.

Required Skills :

  • Strong proficiency in spoken and written English, with a clear and confident communication style.
  • Minimum of 1 year experience in handling international customers.
  • Excellent problem-solving and selling skills.
  • Proficient in using laptops/computers with above-average typing speed.
  • Exceptional attention to detail and organizational skills.
  • Highly driven and motivated with a strong work ethic.
  • Eagerness to learn and grow within the company.
  • Self-starter with the ability to work independently and as part of a team.

*

What We Offer :

  • 5 days work week with Saturdays and Sundays as week-offs
  • Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))
  • Two-way cab facility
  • 33+ paid days off annually
  • Quarterly team socials
  • Access to Learning & Development programsWork with a collaborative and supportive team
  • Opportunities for career growth and advancement
  • Healthcare insurance for you and your family

Job Type: Full-time

Pay: ₹300, ₹3,800,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Notice Period?
  • Are u interested to work Rotational Shift?

Experience:

  • International voice process: 1 year (Preferred)
  • International Chat Process: 1 year (Preferred)
  • International Semi Voice Process: 1 year (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

  • International Semi voice process

    1 day ago

    Bengaluru, Karnataka, India GigHz IT Solution Full time

    Processes Hiring For : Global Emails Fresh Graduates and Career Come-backs are eligible to apply Excellent written and spoken English Experience is Sales is good to have. Good to have some experience handling UK & US customers This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1...

  • Walk-In For International Semi Voice process @

    5 days ago

    Bengaluru, Karnataka, India Indecomm Full time

    Job BriefWe are seeking freshers for a Semi Voice role in our US Mortgage Tax Calling process. This position involves interacting with U.S. tax authorities via calls and emails to obtain property tax information, assess delinquent amounts, and compile tax data into client templates. As an Associate, you will gain hands-on exposure to U.S. mortgage...

  • Openings For International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India JobShop Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation.Contact HR Stephen On / Job Discription1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives2. Process- Sky TV (Customer Support- Voice...

  • Exciting Career in International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India JobShop Full time

    Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation.Contact HR Afreen On / Job Discription1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives2. Process- Sky TV (Customer Support- Voice...

  • International Voice

    2 weeks ago

    Bengaluru, Karnataka, India Prodigy Hunters Full time ₹ 1,92,000 - ₹ 3,80,000 per year

    We're HiringExciting Career Opportunities in International Voice & Chat SupportLocation: Brookfield , Manyata Tech Park , Electronic city BengaluruReady to launch or grow your career in customer support?Join a dynamic, fast-growing team with world-class exposure and a supportive work environmentOpen Positions: International Voice ProcessTechnical Voice...

  • International Voice/Non Voice Process

    3 days ago

    Bengaluru, Karnataka, India Job Yatri Full time

    Job DescriptionWe are hiring Customer Support Executives for an International Voice / Non-Voice Process in Bangalore. The role involves handling customer interactions for international clients through calls, emails, or chat, ensuring excellent service quality and customer satisfaction.Key ResponsibilitiesVoice ProcessHandle inbound/outbound calls from...

  • Customer Executive Semi-Voice

    5 days ago

    Bengaluru, Karnataka, India Adeptuz Management Solutions Full time

    Job Role: As a Semi-Voice Customer Care Executive or Senior Customer Care Executive, you will interact with customers primarily via phone, for either inbound or outbound process, through email/chat and phoneYour role will involve providing outstanding customer support by resolving queries, providing product/service information, and ensuring a positive...

  • international voice and non voice process

    1 day ago

    Bengaluru, Karnataka, India Letswork Full time

    International voice 5 days wokring with saturday and suday fixed off, with 2 way cab for first 6 months work from office and then permanent work from home the candates should be in Banaglore Shift : US rotational  Shift Both fresher and experince can apply candidate from international voice backround is much preffered or Domestic voice experince with...

  • International Voice Process

    1 week ago

    Bengaluru, Karnataka, India Prodigy Hunters Full time

    Hiring: International Voice Process (BTM Layout, Bangalore)We're looking for experienced customer service professionals to join our International Voice Process team If you have excellent English skills and are ready for a Work From Office role in Bangalore, apply today.Role Overview & Key DetailsPosition: International Voice ProcessLocation: BTM Layout,...

  • Walkin Interview For International Voice Process- Salary Upto

    3 days ago

    Bengaluru, Karnataka, India JobShop Full time

    Apply Now: Call HR Ambika Mon to Sat, 10am7pm) or Visit Our Website which is International Voice Customer Support & Sales (Multiple Processes)CTC: 36 LPA | Locations: Manyata / Whitefield / Marathahalli / Electronic City / Bellandur / Bhartiya CityAbout the Role:Handle international and domestic customer interactions across voice, semi-voice, and sales...