International Voice and Semi Voice Process

5 days ago

Bengaluru, Karnataka, India UGRO Capital Full time ₹ 3,00,00,000 - ₹ 5,00,00,000 per year

Overview :

We are looking for a highly motivated and skilled Customer Experience Advisors to join our team. You will be the first point of contact for our professionals and customers across United States and Canada. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you

Roles & Responsibilities :

  • Act as the first point of contact for our professionals and customers in United States and Canada
  • Shift timings : 08:00 PM to 05:00 AM
  • Be a product expert, assisting new and existing professionals with queries related to our offerings.
  • Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.
  • Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.
  • Handle unresolved questions and escalate issues when necessary.
  • Identify and execute sales opportunities where applicable.
  • Ensure all Customer Success KPIs are consistently met.
  • Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
  • Maintain high levels of service delivery and customer satisfaction.

Required Skills :

  • Strong proficiency in spoken and written English, with a clear and confident communication style.
  • Minimum of 1 year experience in handling international customers.
  • Excellent problem-solving and selling skills.
  • Proficient in using laptops/computers with above-average typing speed.
  • Exceptional attention to detail and organizational skills.
  • Highly driven and motivated with a strong work ethic.
  • Eagerness to learn and grow within the company.
  • Self-starter with the ability to work independently and as part of a team.

*

What We Offer :

  • 5 days work week with Saturdays and Sundays as week-offs
  • Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))
  • Two-way cab facility
  • 33+ paid days off annually
  • Quarterly team socials
  • Access to Learning & Development programsWork with a collaborative and supportive team
  • Opportunities for career growth and advancement
  • Healthcare insurance for you and your family

Job Type: Full-time

Pay: ₹300, ₹3,800,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Notice Period?
  • Are u interested to work Rotational Shift?

Experience:

  • International voice process: 1 year (Preferred)
  • International Chat Process: 1 year (Preferred)
  • International Semi Voice Process: 1 year (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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