Associate Team Lead

3 days ago

Chennai, Tamil Nadu, India Enoah Isolution Full time

Dear Candidates,

Greetings from eNoah iSolution India Private limited

Hiring Associate Team Lead - BPO Operations - US Shift

Job Description:-

  • Serve as the primary point of contact for daily client communication.
  • Attend client calls, provide process updates, and discuss performance metrics.
  • Oversee end-to-end process support activities including Bank statement analysis & due diligence
  • Work closely with clients to understand new requirements and share feedback with the team.
  • Prepare and maintain daily/weekly/monthly reports on productivity, quality, and performance.
  • Track project progress and update management and clients regularly.
  • Document new procedures, updates, and best practices.
  • Perform audits on completed work to ensure accuracy and adherence to guidelines.
  • Ensure compliance with client policies, process updates, and regulatory standards.
  • Implement quality improvement plans and reduce recurring errors.
  • Ensure that SLAs, TAT, and quality parameters are consistently met.
  • Handle escalations promptly and provide effective resolutions.
  • Smooth operator, able to mingle with supervisors and ensure delivery without any issues
  • Motivates and rewards team in accordance with company policy.
  • Identify gaps and recommend process optimization or automation.

Desired Skills:-

  • Bachelors degree in Business, Finance, Commerce, or related field.
  • 36 years of experience in commercial lending, underwriting support, or financial operations.
  • Prior experience leading a team is highly preferred.
  • Strong understanding of commercial lending workflows and documentation.
  • Excellent communication and client-handling skills.
  • Ability to manage high-volume workloads and meet deadlines.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Proficiency in MS Office (Excel, Word, Outlook); experience with loan origination systems is a plus.

Share your resumes to

Thanks,

Pravin R - eTAG

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