Current jobs related to Problem Management - Delhi, Delhi - BT Group

  • Problem Management Professional

    6 days ago

    Delhi, Delhi, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Level: L2+L3L2 (Experience 3-5 Years, Incase not explicitly mentioned)Log and manage Problem Management (PM) tickets with end-to-end ownership in SNOW.Coordinate initial problem records with relevant SMEs and CUSTOMER SPOCs.Automate PM workflows and dashboards in SNOW.Lead weekly and monthly governance meetings to analyze trends and recurring issues.Identify...

  • Business Development Manager

    2 weeks ago

    Delhi, Delhi, India Careerist Management Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Business Development Manager /Assistant ManagerIndustry: Across IndustryRecruitment: Permanent HiringLocation: Delhi: Sant nagar5 Days WorkingNear Metro StationJob descriptionAbout the Role:We are seeking a highly driven and experienced Business Development Manager to join our team in the Permanent recruitment. The ideal candidate will have a...

  • General Manager

    4 weeks ago

    Delhi, Delhi, India SMA - Strategic Management Alliance Full time

    Job Title: General Manager, New Delhi - 4 Star Business Hotel (80 Keys)Company: Our client is a progressive entrepreneur managed Group with interests in Hospitality and Commercial Real Estate. Job Summary:The General Manager will lead all aspects of Hotel Operations, ensuring exceptional Guest Experiences, and driving profitability for a 4-star Business...

  • Regional Marketing Manager

    7 days ago

    Delhi, Delhi, India Axis Asset Management Co Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Manager- Delhi JD: Regional Marketing Manager We are looking for a dynamic regional marketing manager to lead our marketing efforts in the North India region. You will be responsible for developing and executing effective marketing strategies that align with our business goals and increase our brand awareness, customer acquisition, and retention...

  • System Administrator/IT Manager

    2 weeks ago

    Delhi, Delhi, India Asia Pacific Institute of Management (AIM) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionWe are seeking an experienced IT Manager with at least 10 years of hands-on experience to oversee and manage our Institutions IT infrastructure, systems, and team. The ideal candidate will be responsible for ensuring the security, efficiency, and reliability of our IT operations, aligning technology solutions with business objectives, and...

  • Manager - Development

    2 weeks ago

    Delhi, Delhi, India Strategic Alliance Management Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION / RESPONSIBILITIES: Reporting to the Associate Director - Development , the Manager Development will be responsible for providing key support in the following areas:A. Strategy and Planning Support :(1) Support the Associate Director - Development in the implementation of CSEP s multi-year fundraising strategy, focusing on...

  • Customer Relationship Manager

    6 days ago

    Delhi, Delhi, India RITEX DESIGN AND CONSTRUCTION MANAGEMENT PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    HIRING FOR CUSTOMER RELATIONSHIP MANAGERPositions:5 No'sEmployment Type: On Site (Mon – Sat)Shift: US ShiftLocation: Noida Sector 63Package: NegotiableJoining: ImmediateReq. Experience: 5-10 years.Minimum Qualification: GraduateAbout RitexRitex Real Estate LLC is a full-service real estate development company based in Katy, Texas, serving the Greater...

  • Brand Management

    1 week ago

    Delhi, Delhi, India Echobooom Management and Entrepreneurial Solutions Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Bonjour| Namaste | New Delhi Warm Greetings from EchoBooomPassionate about a career in Marketing & Sales?Looking for a doorway into one of the fastest-growing companies in the Digi-world? We are looking for entry-level Brand Representative professionals to join our growing team.The role offers an environment to learn, practice, challenge, and establish a...

  • Manager - HRBP

    5 days ago

    Delhi, Delhi, India Lenskart Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:Learning and mastering analytical skills to provide effective HRBP support.Handling special projects as assigned by management.Problem-solving abilities for grievance redressal.Partnering with business stakeholders for effective people management.:6-10 years of experience in HRBP or People Partnership roles.Strong analytical and...

  • Senior Data Scientist

    4 weeks ago

    Delhi, Delhi, India Spectrum Talent Management Full time

    Job DescriptionAs a Senior Data Scientist/Manager specializing in Generative AI, you will:- Shape Next-Generation Solutions: Partner with cross-functional teams to design and implement AI-driven systems that transform user experiences and streamline business processes.- Enhance AI Through Data: Employ data-centric methodologies to improve model accuracy and...

Problem Management

2 weeks ago

Delhi, Delhi, India BT Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Req ID:

Posting Date:

Function:

Location:

Salary:

Why this job matters

  • Ensure positive perception of the problem management process
  • Continuously improve our capability on problem management provided to our customer
  • Perform the management of both reactive root-cause analysis (RCA) and proactive trend analysis
  • Communicate and coordinate with concerned parties through the Problem Management process
  • Prevent re-occurrence of Incidents and minimize the impact of incidents that cannot be prevented
  • Overlook the Known-error database.

Responsibilities
What you'll be doing

  • Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
  • Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
  • Coordinate with the internal Subject Matter Expert (SME) teams to guarantee assigned resources to work on Problems.
  • Work with stakeholders to agree prioritisation of problems and deliverables associated with specific problems.
  • Make and drive root cause investigations, problem investigations, Managing RCA between technical teams
  • Follow up with appropriate SMEs to complete both corrective and improvement actions defined during RCA.
  • Analysis and reporting of incident trend data to identify and eliminate root causes.
  • Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
  • Support development and monitor implementation progress on permanent solutions
  • May involve liaising with internal, external and third party suppliers.
  • Maintain known error database updating with relevant solutions
  • Production of statistics and reports to demonstrate performance of the Problem Management process.
  • Ensure that agreed service levels are measured and monitored on an ongoing basis
  • Ensure that the policy and standards for problem management are fit for purpose, current and are correctly implemented.
  • Cotribute to the development and implementation/improvement of policies and procedures.
  • Provide proactive activities in cooperation with other processes or functions (event, capacity, operations, design, transition)
  • Follows ITIL framework
  • Raise risks and provide structured recommendations
  • Support the development of mitigations and contingency plans
  • Challenging non-fact based decisions
  • Quality assures Problem Management output prior to publication for the protection of both BT and the customer.
  • Comply with BT security policy, standards, baseline, and procedures
  • Complete all mandatory security trainings timely and successfully

The skills you'll need

  • Minimum bachelor degree and previous problem management working experience
  • Excellent, elevated level of business English (both verbal and written)
  • ITIL V4 Foundation certificate
  • ITIL v3 Intermediate / CCNA Expert preferred
  • Provides great customer experience and support
  • Excellent on manage parallel work streams
  • Team-player attitude
  • Expert on making presentations and present this to wider audience.
  • Excellent communication and Customer care
  • Customer-oriented thinking
  • Willingness to handle tricky situations
  • Act properly and consequently in stressed situations
  • Desire for learning and knowledge sharing
  • Committed for strong documentation
  • Confident Windows and MS Office user

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.