Client Service Accociate

3 days ago

Surat, Gujarat, India Dechcept Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Responsibilities:


• Serve as the lead point of contact for all Client account management matters.


• Build and maintain strong, long-lasting client relationships.


• Participate in client meetings, take briefs, and communicate with various teams; be a part of the strategy pitch.


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.


• Meet clients regularly to ensure the monthly plan of action and deliverables are met.


• Clearly communicate the progress of monthly/quarterly initiatives to clients.


• Forecast and track key account metrics.


• Assist with challenging client requests or issue escalations as needed.


• Handle basic social media responsibilities.


• Prepare monthly reports.


• Create lead presentations for prospective projects.


• Maintain an accurate record of all existing and potential clients.


• Respond to client inquiries in a timely and professional manner.

Key Skills


• Outstanding customer service, project management, and report writing skills to help the company continue to drive exceptional results


• Have good command over language & should be able to steer a conversation


• Someone who is immensely confident when it comes to speaking on calls & presentations

Kindly Contact

HR || Team ||

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