Sr. Key Account Executive-NRO IV

1 week ago

Delhi, Delhi, India Blue Dart Express Limited Full time
Sr. Key Account Executive

Job Title

Sr. Key Account Executive

Function

Regional Business

Reporting to

Manager – Key Accounts

1. Purpose

Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts

2. Key Responsibilities

Responsibilities

  • Serve as a "Single Point of Contact" in Blue Dart for all queries, issues, grievances etc of the assigned key accounts
  • Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart
  • Develop deep understanding of the client's business needs to identify the best manner of designing and positioning Blue Dart's services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc
  • Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets
  • Provide timely service delivery to all assigned key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc.
  • Proactively track shipments of key accounts and ensure timely deliveries to such customers
  • Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and when required
  • Handle calls within the stipulated timelines and ensure adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc
  • Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis
  • Ensure handling of claims of key accounts as per the company policy/objectives

3. Key Result Areas and Key Performance Indicators

S.no

Key Result Areas

Key Performance Indicators

1.

Maximize Financial Performance from the assigned key accounts (Top 100 National Key Accounts and Regional Key Accounts )

·    % increase in revenues from the assigned key accounts

·    Cross-sell revenues from the assigned key accounts

2.

Drive Customer Satisfaction in the assigned key accounts

·    Net Service Levels

·    Customer Feedback Scores (NPS scores)

·    Customer Loyalty scores

·    % Call back commitment being met

  • Grade of service
  • % of calls answered within defined number of rings/ seconds
  • Abandoned calls

3.

Ensure Effective Customer Complaint Handling

·    Customer Complaint Audit Scores

·    % Adherence to defined TATs for Complaints resolution

4.

Ensure Performance Driven Culture

·    Adherence to Performance Management system timelines and guidelines

  • Sr. Key Account Executive-NRO IV

    6 days ago

    Delhi, Delhi, India Blue Dart Full time

    Sr. Key Account ExecutiveJob TitleSr. Key Account ExecutiveFunctionRegional BusinessReporting toManager – Key AccountsPurposeResponsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accountsKey ResponsibilitiesResponsibilitiesServe as a "Single Point of Contact" in...

  • Sr. Executive Accounts NRO-II

    2 weeks ago

    Delhi, Delhi, India Blue Dart Full time

    Finance & Accounts (Receivable)Job TitleSr.Executive Accounts receivableFunctionFinanceReporting toManager - AccountsEducationMBA/B.Com FIN/Commerce (Knowledge of accounts is must)Experience2-3 yrsS.noKey Result AreasKey Performance IndicatorsKey ResponsibilitiesFinancial accounts reportingSound knowledge of GST regimeGood knowledge of customer receivable...

  • Accounts Executive- NRO ACT

    6 days ago

    Delhi, Delhi, India Blue Dart Full time

    Finance & Accounts (Receivable)Job TitleExecutive Accounts receivableFunctionFinanceReporting toManager - AccountsEducationMBA/B.Com FIN/Commerce (Knowledge of accounts is must)Experience2-3 yrsS.noKey Result AreasKey Performance IndicatorsKey ResponsibilitiesFinancial accounts reportingSound knowledge of GST regimeGood knowledge of customer receivable...

  • Sr. Accounts Executive

    1 week ago

    Delhi, Delhi, India Anant Raj Full time

    Designation/Department – Executive/ Sr Executive/Assistant Manager – Accounts & Finance Company Name & URL - Anant Raj Limited Experience Required: 4–8 years

  • Sr. Executive Account Payable

    1 week ago

    Delhi, Delhi, India Computer Junction Full time

    Job Title: Sr. Executive – Accounts PayableExperience: 5–7 YearsSalary Range: ₹30,000 – ₹35,000 per monthLocation: Nariana, New DelhiReporting To: Manager APJob Summary:We are looking for an experienced and detail-oriented Sr. Executive – Accounts Payable Handle and Booking of Expenses of end-to-end accounts payable process. The ideal candidate...

  • Sr. Accounts Executive

    1 week ago

    Delhi, Delhi, India CairnMartin Executive Search Full time

    Company DescriptionWorld Leader in Horizontal Drilling SystemsLeading US MNCEmployee Friendly PoliciesExcellent Employee RetentionInternal Promotions Job Description Job Responsibilities:Accounting & MIS:Maintaining monthly/annual closing of books of accounts as per Indian GAAP and ERP system.Managing Accounts receivable, Accounts Payable, Billing process...

  • Senior Key Account Executive

    4 days ago

    Delhi, Delhi, India Unilever Full time

    Title: Sr. Key Accounts ExecutiveLocation: Delhi/Delhi NCRReporting to: Area Sales and Channels ManagerABOUT UNILEVER:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian...

  • Key Accounts Executive

    2 weeks ago

    Delhi, Delhi, India Unilever Full time

    Role Title: Key Account ExecutiveLocation: Jodhpur, RajasthanReporting to : ASCMABOUT UNILEVER: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our...

  • Key Account Executive

    1 week ago

    Delhi, Delhi, India Unilever Full time

    Job Title: Key Accounts Executive (GT)Location: Delhi/Delhi NCRReporting to: Area Sales and Channels ManagerABOUT UNILEVER: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten...

  • Key Account Executive

    1 week ago

    Delhi, Delhi, India Unilever Full time

    Job Title: Key Accounts Executive (GT) (DETS + FOOD)Location: Bhatinda Reporting to: Area Sales and Channels ManagerABOUT UNILEVER: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out...