Release Management Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Responsible for designing, implementing and maintaining Windows systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at company installations.

• Applies system knowledge, both physical and logical, in leading deployment readiness assessment reviews. Evaluates and decides asset changes and associated implementation documentations to ensure criteria are satisfied to qualify for deployment to target environments, and ensures associated task have been properly incorporated as part of the deployment plan. Assesses the progress and effectiveness of the test efforts based on application changes. Ensures appropriate testing levels have been completed prior to deployment to target environments. Serves as Subject Matter Expert (SME) for deployment activities in walkthrough meetings by identifying any conflicts with proposed changes. Analyzes potential overall system impact of work items and communicates risk to the affected areas and appropriate channels.
• Liaison for deployment related processes and policies with other departments and divisions. Works with key stakeholders to recommend best practices and addresses complex and challenging queries. Provides guidance, mentors and trains team members and stakeholders. Demonstrates proficiency to perform and lead complex operational assignments based on high level requirements. Provides input in defining internal initiatives to improve processes. Works with various automation products and tools, and ensures software is adjusted to meet the need.
• Follows established procedures to execute deployment, escalation, and back out activities for assigned systems. Assists with the development, training, and compliance monitoring of these procedures. Makes recommendations impacting the technical, operational and business aspects of deployments. May serve as a central contact point for deployment issues to build consensus among appropriate key stakeholders on corrective actions needed to resolve escalated deployment issues.
• Executes and may lead deployment activities, implementation tasks, and backend validations. Works with various levels of team members across business units to ensure the successful installment of application change assets to all appropriate locations and management of source code. Verifies implementation tasks have been properly completed by other support groups when applicable. Ensures change assets are delivered to target environment and technical implementation task are completed. Oversees asset clean up activities are completed in source environments after deployment to target environments or as part of code back out process.
• Leads and performs triage to troubleshoot problems identified during deployment windows. Utilizes problem solving tools and collaborates across teams to resolve complex technical issues with deployed assets. May execute corrective actions for root causes not related to application coding, and may provide guidance to appropriate members to resolve problems determined to be related to coding and/or change.
• Develops, prepares and approves software documentation used for planning, scheduling, tracking, and reporting on deployments. Verifies documentation convey assets deployed, deployment activities, sequence of events, implementation tasks, issues encountered, and problem resolutions.
• Participates in and may lead deployment assessment and planning meetings for scheduled and exception releases with Information Technology (IT) stakeholders. Executes and may lead assignments for meeting preparation, prepares documentation and provides recommendations , actively contributes in discussions, and ensures enforcement of final decisions. Assists with the production of the Release Calendar for assigned platforms, taking into consideration impacts of time zones, All System Outage (ASO) schedules, Holidays, and Compliance requirements.
• Provides estimates of work effort to execute implementation tasks. Provides recommendations for decisions relating to work volumes, highlighting areas of concern and consulting where applicable. Oversees the code unbundling process and changes being introduced into the Emergency environments.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
• Typically Minimum 6 Years Relevant Exp
• Client support

Preferred Qualifications

• Typically Minimum 8+ Years Relevant Exp
• Extensive knowledge of concepts and practices applicable to the deployment process. Knowledge of software development process, various applicable operating systems, and software applications. Knowledge of and experience leading assignments that review solutions for adherence to established standards. Working knowledge of PCI requirements and various information security related products and processes. Helps to monitor adherence to all deployment policies and procedures. Provides recommendations and feedback regarding effectiveness of policies and procedures. Assist with developing and instructing other members on policies and procedures.

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Presentation Skills - Previous presentation experience before diverse audience
• Client support environment - Proven experience in working in a client support environment ideally with customer facing exposure in a bank card or financial environment

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact