Sr Revenue Operations Manager
2 days ago
Role Overview:
As a
Sr. Revenue Operations Manager
, you will work closely with sales and business leaders to define and execute on Uniphore' s strategic goals. You will design and implement data-driven initiatives to support high-growth sales segments and ensure operational excellence across multiple departments. This role demands expertise in sales processes, forecasting, and analytical support to drive results and maintain a high-performing revenue organization.
Key Responsibilities:
1. Business Operating Cadence & Reporting:
- Establish and drive operational cadence across Sales, Finance, Marketing, Product, Sales Development, and Customer Success teams.
- Collaborate with leadership to ensure achievement of key performance metrics, including forecast accuracy, pipeline management, and funnel analysis.
- Develop, maintain, and manage forecasting models, dashboards, reports, and analyses to support business decision-making.
- Provide timely support for ad hoc reporting, insights, and troubleshooting for global sales teams.
2. Sales Process & Support:
- Design, implement, and optimize sales processes and policies that align with business objectives and regulatory standards.
- Drive rigor in weekly, monthly, and quarterly sales meetings and reports, ensuring comprehensive and efficient delivery.
- Serve as an escalation point to resolve sales team challenges such as deal structuring, discounting, commissions, territory mapping, and split coverage decisions.
3. Revenue Systems & Processes:
- Lead efforts to standardize and optimize revenue systems, including , to ensure accurate and efficient data management.
- Work cross-functionally to identify challenges, analyse growth opportunities, and implement solutions using a data-driven approach.
- Build and maintain sophisticated analytical models to gain deeper insights into business performance.
- Document sales processes and train team members to ensure smooth onboarding and continuous improvement.
4. Revenue Planning:
- Support the strategic annual Go-To-Market (GTM) planning and execution.
- Assist in the preparation of executive-level deliverables, including Board Reviews, Executive QBRs, and other strategic reports.
- Ensure equitable quota allocation for sales teams, optimizing the assignment of quotas across all channels and resources.
5. Deal Desk & Order Management:
- Lead the Deal Desk, accelerating deals and ensuring process standardization.
- Act as the primary point of contact for all aspects of the Quoting-to-Booking process, including pricing, order status, and deal registration.
- Ensure compliance with pricing and discounting policies, maintaining hygiene in deal processes.
- Oversee the end-to-end Quote to Order Management process, including governance of the Configure Price Quote (CPQ) tool.
Key Skills & Qualifications:
- Bachelor's degree in engineering, Business, Finance, or a related field. MBA is a plus.
- 5+ years of experience in revenue operations, sales operations, or a similar role.
- Proficiency in CRM tools (e.g., Salesforce), ), and other sales/revenue management software like ZoomInfo.
- Strong analytical skills with experience building complex forecasting and analytical models.
- Excellent communication skills, with the ability to interact effectively with senior leadership and cross-functional teams.
- Proven experience in process optimization, sales support, and quota management.
- Strong problem-solving abilities with a data-driven approach.
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