CRM Servivce

2 weeks ago

Ormanjhi Ranchi Jharkhand, India Titanium Family Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Position: Customer Relationship Manager (CRM)

Location: BMW Service Centre – [Ormanjhi]

Key Responsibilities:

  • Act as the primary point of contact for customers, ensuring premium brand experience.
  • Handle customer inquiries, complaints, and service follow-ups with professionalism.
  • Maintain and update customer database, service history, and feedback records.
  • Coordinate with service advisors and workshop teams for smooth service delivery.
  • Monitor customer satisfaction (CSI) and implement improvement measures.

Requirements:

  • Graduate with 2+ years of CRM/customer service experience (luxury automotive preferred).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer care processes and service standards.
  • Proficiency in MS Office & CRM software.
  • Presentable and brand-oriented personality.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

  • CRM Servivce

    2 weeks ago

    Ormanjhi, Ranchi, Jharkhand, India Titanium Family Full time

    **Position**: Customer Relationship Manager (CRM) **Location**: BMW Service Centre - [Ormanjhi] **Key Responsibilities**: - Act as the primary point of contact for customers, ensuring premium brand experience. - Handle customer inquiries, complaints, and service follow-ups with professionalism. - Maintain and update customer database, service history, and...