Desktop Support Technician II

1 week ago

Vadodara, India Qualifacts Full time US$ 80,000 - US$ 1,20,000 per year

Job Description:

Responsibilities

· Provide hardware and software support for both remote and in-office users.

· Provide direct service for IT networks.

· Maintain a work log of job tickets and maintenance tasks.

· Remains current with technology trend and computing technologies.

· Maintain and manage Active Directory including set up of new user, Administer Azure, and Office 365 environments.

· Partner with departments to research new tools and technologies that can better support business needs.

· Effectively communicate issues to both technical and non-technical stakeholders.

· Collaborate and interact with team members and employees outside of the IT organization.

· May be required to engage with vendors for technical discussions.

· Provide collaboration and technical support to peers and other teams.

· Install, configure, and maintain company end user computer environment.

· Install, configure, and maintain application software running in the company infrastructure.

· Organize installations and updates in compliance with Change Control policies.

· Participate in projects, including company-wide migrations, both in-office and remotely.

· Develop and maintain the software application configurations, including documentation of IT operation runbook.

· Assist team with Corporate IT projects.

· Provide collaboration, and technical support to the Corporate IT Operations department to continuously improve policies and procedures.

Requirements

· High School Diploma or GED

· 2 to 4 years of related experience in the following:

o 3+ years working with Windows Desktop Operating Systems.

o 2+ years working with Microsoft Active Directory.

o 1+ years as a system administrator /Desktop engineer.

o 1+ years working with Microsoft Office 365 Administration.

o 1+ years working with PowerShell – Basic Scripting.

o Experience in Microsoft Office Suite.

o Excellent troubleshooting expertise and enthusiastic problem solver.

o Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.

o Approachable, open, and consultative - Exceptional customer service.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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