Server Tech Services Engineer

Do you have a passion for network infrastructure technologies?

Would you enjoy maintaining mega scale global internet platform infrastructure?

Join our Server Tech Services Team

The Networks group at Akamai is responsible for deploying and maintaining a global infrastructure across 130+ countries. The Server Tech Services (STS) team ensures server health and uptime through expert remote diagnostics and collaboration. STS-APJ supports infrastructure across APAC and Japan. We work closely with ISPs, Field Engineers and vendors to ensure optimal performance and availability.

Partner with the best

As Server Tech Services Engineer, you'll ensure the health of our server infrastructure. You will remotely diagnose and resolve hardware and Layer 1/2 network issue. You collaborate with ISPs, field technicians, and internal teams to minimize downtime and maintain platform availability.

As a Server Tech Services Engineer, you will be responsible for:

• Diagnosing and coordinate server hardware repairs and manage hardware assets.
• Troubleshooting basic network issues (Layer 1 & 2) and escalate as needed.
• Collaborating with ISPs, vendors, and field engineers to resolve issues and return faulty equipment.
• Working closely with hardware engineering to identify recurring hardware faults.Track hardware failure trends & proactively report findings.
• Documenting operational processes and recommend improvements.
• Building expertise in Akamai's server architecture and tools.

Do what you love

To be successful in this role you will:

• Have bachelor's degree in technology field & 2+ Years of experience with server hardware & fault diagnosis.
• Have understanding of networking (IP, DHCP, VLANs, TCP/IP, DNS) & with server components (HDD, RAM, RAID, etc.).
• Have hands-on with Linux/Unix CLI and OSI Model fundamentals.
• Possess good analytical and troubleshooting skills & excellent communication and stakeholder management.
• Be flexible to occasionally work outside regular hours.
• Able to script in Python or Perl is valuable.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you