Junior Customer Support Executive

3 days ago


Science City Ahmedabad Gujarat, India 96b854fd-ec55-467b-aa77-5cc949f11584 Full time ₹ 1,80,000 per year

The Customer Support Executive will be responsible for assisting users with technical and non-technical queries related to our WordPress plugins and digital products. This role requires excellent communication skills, a problem-solving mindset, and a customer-first attitude.

Key Responsibilities

  • Provide timely and professional support through email, chat, and ticketing systems.
  • Understand customer issues and guide them with clear, step-by-step solutions.
  • Troubleshoot basic WordPress-related problems such as plugin conflicts, installation issues, or UI concerns.
  • Escalate complex technical issues to the development or QA team.
  • Maintain accurate records of customer interactions and solutions.
  • Communicate product updates and instructions to users when needed.
  • Assist in creating support documentation, FAQs, and knowledge-base articles.
  • Ensure high customer satisfaction by delivering friendly and effective service.

Skills & Qualifications

  • Excellent written and verbal communication skills in English.
  • Basic understanding of WordPress (plugins, themes, dashboard).
  • Ability to understand and explain technical concepts in simple language.
  • Strong problem-solving skills and patience in handling customer queries.
  • Good typing speed and ability to manage multiple conversations.
  • Customer-focused mindset with a positive attitude.
  • Understanding of HTML, CSS, hosting, or website troubleshooting.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person



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