Junior Customer Support Executive
3 days ago
The Customer Support Executive will be responsible for assisting users with technical and non-technical queries related to our WordPress plugins and digital products. This role requires excellent communication skills, a problem-solving mindset, and a customer-first attitude.
Key Responsibilities
- Provide timely and professional support through email, chat, and ticketing systems.
- Understand customer issues and guide them with clear, step-by-step solutions.
- Troubleshoot basic WordPress-related problems such as plugin conflicts, installation issues, or UI concerns.
- Escalate complex technical issues to the development or QA team.
- Maintain accurate records of customer interactions and solutions.
- Communicate product updates and instructions to users when needed.
- Assist in creating support documentation, FAQs, and knowledge-base articles.
- Ensure high customer satisfaction by delivering friendly and effective service.
Skills & Qualifications
- Excellent written and verbal communication skills in English.
- Basic understanding of WordPress (plugins, themes, dashboard).
- Ability to understand and explain technical concepts in simple language.
- Strong problem-solving skills and patience in handling customer queries.
- Good typing speed and ability to manage multiple conversations.
- Customer-focused mindset with a positive attitude.
- Understanding of HTML, CSS, hosting, or website troubleshooting.
Job Types: Full-time, Fresher
Pay: From ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
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