
Solution Architect
14 hours ago
Job Description :
Key Responsibilities :
Presales Engagement :
- Collaborate with sales teams to qualify opportunities and craft winning proposals
- Bring consulting and solution driven approach to wining deals in CX solution area
- Drive discovery workshops to capture CX business objectives, pain points, and success metrics
Solution Architecture & Design :
- Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
- Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
- Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools
Client Interfacing & Stakeholder Management :
- Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders
- Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
- Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders
Solution Delivery Guidance :
- Partner with development and delivery teams to validate design, review code, and enforce best practices
- Contribute to development of reference architectures, reusable accelerators, and governance checklists
Required Qualifications :
- Overall 15 years of rich IT experience and 6 years of experience in solution architecture, presales engineering, or senior consulting roles
- Proven track record architecting and delivering enterprise CX platforms services :
1. Microsoft Dynamics 365 (Sales, Marketing, Customer Service)
2. Adobe Experience Cloud (Adobe Commerce, Campaign, Adobe Target, Adobe Analytics)
3. Liferay Digital Experience Platform or comparable portal/CMS solutions
4. CX Consulting & advisory
- Strong understanding of cloud platforms (Azure) and microservices architecture
- Hands-on experience with integration patterns, APIs, middleware
- Industry experience across Manufacturing, BFSI, Energy, Life Sciences is preferred with in-depth in at least one industry domain understanding including business processes, value chain and challenges
- Exceptional presentation and communication skills, with ability to engage C-suite and technical audiences
- Pune location is preferred, open to Bangalore/ Noida/ Hyderabad
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