Senior Site Reliability Engineer

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description
Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. As a Senior Site Reliability Engineer, you will focus on building and automating monitoring solutions that provide a clear and consistent view of system health. You will design dashboards, work with observability tools, and ensure service owners have the insights they need to troubleshoot and maintain performance across 30+ microservices.

This role emphasizes observability, automation, and collaboration with cross-functional teams, rather than direct code development. You will ensure that metrics, logs, and dashboards provide actionable insights to quickly identify and resolve system issues.

Responsibilities:

• Build, automate, and maintain dashboards and monitoring systems across 30+ microservices.
• Work with current observability tools (New Relic, Google Cloud Observer) and drive migration to Grafana and Prometheus.
• Automate the collection, processing, and visualization of logs and metrics to ensure consistent reporting.
• Collaborate with service owner teams to understand requirements and implement effective monitoring solutions.
• Troubleshoot production issues by analyzing dashboards, logs, and metrics, and help identify root causes (without code changes).
• Monitor SQL and NoSQL databases and ensure database metrics are integrated into dashboards.
• Ensure observability solutions provide a consistent look and feel, enabling quick system issue identification.
• Automate dashboard deployment and configuration using Infrastructure-as-Code.

Qualifications

• 5+ years of experience as a Site Reliability Engineer, DevOps Engineer, or similar role.
• Strong hands-on experience with Kubernetes and Terraform.
• Proficiency in Python (preferred) and shell scripting for automation.
• Solid understanding of Linux system internals and system limits.
• Experience with cloud platforms (AWS, Azure, or GCP preferred).
• Knowledge of load balancing concepts and cloud infrastructure stack fundamentals.
• Experience with SQL and NoSQL databases in production environments.
• Experience with Prometheus, Grafana, ELK stack, or similar tools.

Nice to have:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Experience in building queries for Big Data analysis and integrating them into dashboards.
• Knowledge of incident management frameworks, SRE best practices, SLIs/SLOs, and error budgets.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.