Operation Manager

13 hours ago

Kozhikode, Kerala, India Care One Poly Clinic Full time ₹ 1,92,000 - ₹ 2,16,000 per year

Job Summary

The Clinic Operations Manager oversees the daily administrative and operational functions of the clinic, ensuring efficient workflow, superior patient experience, regulatory compliance, and smooth coordination between clinical and non-clinical teams. The role involves managing staff performance, scheduling, customer service, billing processes, vendor coordination, and overall facility management.

Key Responsibilities

  • Manage day-to-day operations of the clinic to ensure effective patient flow and service delivery.
  • Supervise front office/reception, nursing staff, pharmacy, billing, and housekeeping teams.
  • Ensure accurate patient registration, appointment scheduling, billing, documentation, and cash handling.
  • Improve patient experience by addressing queries, complaints, and service concerns promptly.
  • Coordinate with doctors and medical staff to meet operational needs and maintain high service standards.
  • Implement operational policies, SOPs, and quality improvement initiatives.
  • Oversee inventory control, medical supplies, and coordination with purchase & vendor management.
  • Monitor clinic finances including daily cash collection, expense tracking, petty cash management, and MIS reporting.
  • Maintain clinic licensing, insurance, statutory compliance, waste management compliance, and safety audits.
  • Manage employee schedules, attendance, onboarding, and basic HR coordination.
  • Monitor digital records and software such as Clinic/HMS Management systems.
  • Support marketing activities, digital promotions, and patient engagement programs.
  • Prepare operational reports and performance analytics for management review.
  • Handle facility maintenance including equipment servicing, housekeeping standards, and security.
  • Ensure readiness for emergencies and adherence to hygiene & infection control protocols.
  • Required Qualifications
  • Bachelor's degree in Hospital/Healthcare/Business Administration.
  • Minimum 2–3 years of experience in clinic operations or healthcare administration.
  • Knowledge of healthcare regulations and clinic licensing requirements.
  • Key Skills & Competencies
  • Strong leadership & team management skills.
  • Excellent communication & interpersonal skills.
  • Customer service orientation and problem-resolution ability.
  • Time management and multitasking skills.
  • Financial awareness and reporting capability.
  • Ability to work under pressure and adapt to changing needs.
  • Additional Benefits
  • Performance Based Appraisal, Incentive
  • How to Apply

Send your CV to:

Contact: ,

Job Types: Full-time, Permanent

Pay: ₹16, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Work Location: In person

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