ESM Tech Lead

2 weeks ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Must Have Experience- Experienced in implementation of ITSM & ITOM solution using industry best practices
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
- Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- 3rd party software integrations with ServiceNow
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
- Experience in multiple ServiceNow implementations
- Lead the configuration and customization of ServiceNow instances Good to have Experience
- Knowledge of Flow Designer, Integration Hub
- Worked on Discovery, Service Mapping, Event Mgmt
- Worked on CSM, HRSD, GRC, ITBM
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Review existing set up and provide best practice recommendations in line with the OEM
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional
- 3+ years of experience with ServiceNow required
- 5+ years of experience with IT Industry required Academics
- Certified System Admin
- CIS-ITSM, Certified Application developer
- ITIL Foundations certification is preferred.
- Bachelors degree or equivalent combination of education and experience.

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