Information Technology Specialist

5 days ago

Bengaluru, Karnataka, India PinnacleU Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Position: IT Manager

Location: Kashi Nagar, BLR

Working Days: Monday- Saturday

Experience Required: 4+ years

Client: Fast growing content production and digital operations startup

Budget - 15 LPA

We're looking for an IT Manager to own and streamline the entire employee lifecycle. From onboarding and HRIS management to compliance, payroll support, and offboarding, you'll be the go-to person for people processes. This is a core role where precision, empathy, and process ownership aren't just valued—they're essential to helping our fast-growing team scale smoothly.

What You'll Own

● Subscriptions & Access Control: Manage all SaaS tools (Google Workspace, Slack, etc.) including utilization, password control, and access rights.

● Network & Connectivity: Troubleshoot and resolve Wi-Fi and internet issues; manage LAN ports and related hardware.

● Channel Security: Enforce 2FA, YubiKeys, MFA, and access control to ensure account security.

● End-User IT Support: Provide hands-on support for laptops, desktops, and office devices.

● Hardware & Inventory: Maintain IT equipment (LAN cables, dongles, peripherals) and manage IT asset inventory.

● Data & File Management: Administer VideoVault, manage file storage and SOP compliance.

● Onboarding & Offboarding: Set up email IDs, devices, subscriptions, and access for new hires; revoke and recover access for exiting employees.

● Slack Administration: Serve as the workspace admin, ensuring smooth communication and compliance.

● IT SOPs & Compliance: Enforce IT processes and security guidelines; nice-to-have experience with platform/account compliance.

Must-Haves

● 3–6 years of IT support/administration experience in a fast-paced environment.

● Strong knowledge of Google Workspace, Slack admin, and SaaS subscription management.

● Hands-on troubleshooting skills (internet/Wi-Fi, LAN, hardware).

● Experience with MFA/YubiKey/2FA and security enforcement.

● Exposure to file management systems and storage best practices.

● Fluent in English and Hindi — verbal and written.

● High levels of trustworthiness, accountability, and discretion with sensitive data.

● Adaptability and willingness to learn new tools and technologies.

Nice-to-Haves

● Familiarity with compliance for digital platforms and account guidelines.

● Experience in media, production houses, or content-driven organizations.

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