Senior Officer, FCSO Request Mgmt Group

Job ID: 29985

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 9 Jul 2025

Job Summary

• Excellent communication in English (articulation and writing)
• Excellent listening skills
• Ability to clearly articulate messages to different audience groups
• Ability to establish and maintain strong relationships, manage stakeholders.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach
• Able to work effectively at all levels in an organization.
• Must be a team player and able to facilitate collaboration, networking and alignment within and across teams
• Ability to get cross functional teams to work together.
• Ability to deepen relationships with stakeholders through active consultation.
• Good analytical skills
• Proficient in MS office (Excel, PPT)

Responsibilities

• Ensure end to end and up to date Access management.
• Ensure RMS Records are up to date, reconciled and reported appropriately.
• Ensure detailed workflow for raising system access is latest.
• Establish standard reports for ongoing monitoring.
• Work with management to identify grey areas/ hot spots.
• Identify opportunities for process enrichment/ automation.
• Lead access management discussions, as may be appropriate.

Strategy

• Implement the vision, strategy, direction from the Management
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the team as necessary

Business

• Centralised Access Management for Financial Crime Surveillance Operations (FCSO) by Request Management Group (RMG)
• FCSO is a global hub handling surviellance activities for the Bank

Key Responsibilities

Processes

• Raise application accesses adhering to the job role, function, country of access & other mandatory checks for employees in FCSO
• Maintain log / record of all accesses for reporting and reconciliation
• Undertake various other activities handled by RMG team including quality checks & access reviews

People & Talent

• Promote and embed a culture of openness, trust and risk awareness where ethical, legal regulatory and policy compliant conduct is the norm.

Risk Management

• Identify discrepencies in access request as compared to the requirement.
• Ensure Access levels are to the right degree and there is no toxic access.
• Ensure proactive escalation of potential risks to the management team
• In the event of major discrepencies observed, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased

Governance

• In the event of major discrepencies observed, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FCSO to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Support relevant stakeholders to respond to regulatory questions
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• FCSO (BAU Functions)

Other Responsibilities

• Embed "Here For Good" and Group's brand and values in FCSO
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Compliance Policies and Standards
  
  Compliance Advisory
  
  Surveillance (including Screening and Monitoring)
  
  Compliance Risk Assessment
  
  MS Excel, Word , PPT

Qualifications

• EDUCATION Bachelor's or master's degree
• LANGUAGES ENGLISH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.