Assistant Quality Assurance Manager

Assistant Manager – Quality

Key Responsibilities and accountabilities of the Role:

 Serve as the Quality Assurance (QA) in charge for the assigned region, representing and ensuring adherence to quality standards.

 Conduct a minimum of 25 audits at CCD outlets, 5 audits at CDX outlets, and audits of vendors, warehouses, and cold storage facilities as required, every month.

 Prepare monthly reports on audit findings and review them with stakeholders, ensuring implementation of corrective actions from all audits.

 Conduct weekly checks on food specifications and sensory evaluations for both food and beverages at CCD and CDX outlets.

 Provide training to the team as needed to enhance skills and ensure consistency in quality assurance practices.

 Monitor primary and secondary logistics vehicle temperatures in the region, escalate any deviations, and ensure corrective actions are taken.

 Conduct vendor audits and verify product processes to ensure compliance and quality standards are met.

 Monitor secondary logistics vehicle temperatures and escalate any deviations for prompt action.

Functional Skills required to execute the role:

 Quality Assurance Management: Ability to oversee and ensure adherence to quality standards in the assigned region.

 Audit Management: Proficiency in conducting audits at CCD and CDX outlets, as well as vendor audits and inspections of warehouses and cold storage facilities.

 Reporting and Analysis: Skills in preparing comprehensive reports on audit findings and analyzing data to identify trends and areas for improvement.

 Training and Development: Capability to provide training to the team to enhance skills and ensure consistency in quality assurance practices.

 Logistics Monitoring: Ability to monitor primary and secondary logistics vehicle temperatures, escalate deviations, and ensure corrective actions are taken promptly.

 Food Safety: Knowledge of food safety regulations and standards, with the ability to ensure compliance in all aspects of operations.

 Sensory Evaluation: Skills in conducting sensory evaluations for both food and beverages to maintain product quality.

Performance Measures and indicators for the Role:

 Quality Assurance Standards Adherence

 Audit Performance (CCD Outlets)

 Audit Performance (CDX Outlets)

 Audit Performance (Vendors, Warehouses, Cold Storage)

 Monthly Audit Report Preparation

 Stakeholder Review Meetings

 Food and Beverage Quality Checks

 Team Training and Development

 Logistics Temperature Monitoring (Primary and Secondary Vehicles)

 Vendor Audit Compliance.

Technical Skills required to execute the role:

 Food Safety and Quality Standards: In-depth knowledge of food safety regulations and quality standards applicable to the food and beverage industry.

 Auditing Techniques: Familiarity with auditing techniques and methodologies to assess compliance with quality standards.

 Sensory Evaluation: Understanding of sensory evaluation techniques to assess food and beverage quality.

 Data Analysis Tools: Proficiency in using tools like Microsoft Excel or data analysis software for analyzing audit findings and generating reports.

Qualification & Experience:

 Bachelor's degree in Food Science, Food Technology, Quality Assurance, or a related field. Advanced degrees such as Master's or MBA may be advantageous.

 Certifications in Quality Management Systems (QMS), Food Safety Management Systems (FSMS), or Quality Auditing would be beneficial.

 3-5 years of experience in Quality Assurance, preferably in the food and beverage industry.

 Experience in conducting audits, monitoring quality standards, and implementing corrective actions.

 Familiarity with food safety regulations and quality management systems.