Manager - Quality Assurance

5 days ago

Mumbai, Maharashtra, India BDS Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Manager - Quality Assurance

The Role:

  • The Quality control manager will play a critical role in maintaining and enhancing the quality of our data by implementing effective quality control processes and managing a team of quality analysts.

  • The successful candidate will be responsible for overseeing data validation, accuracy checks, and ensuring that our data meets the highest standards for reliability.

Responsibilities:

Team Management:

  • Oversee day-to-day operation.

  • Supervise and guide a team of Quality control executives.

  • Assign tasks and set performance goals to achieve targets.

  • Provide coaching and training to team members for skill development.

  • Monitor individual and team performance and provide regular feedback.

  • Motivate and inspire the team to deliver exceptional customer service.

  • Ensure smooth operations and adherence to established processes.

  • Handle escalations and resolve client's complaints or issues.

  • Collaborate with other teams or departments to resolve complex problems.

  • Conduct regular team meetings to discuss updates, goals, and challenges.

  • Maintain accurate records of team performance and service metrics.

Quality Assurance:

  • Provide feedback and coaching to team members to improve performance.

  • Implement quality improvement initiatives to enhance customer satisfaction.

  • Conduct regular audits to identify areas for improvement and address training needs.

Performance Management:

  • Set performance targets and track individual and team performance.

  • Analyze performance data and identify trends or areas of improvement.

  • Develop action plans to address performance gaps and drive results.

  • Recognize and reward high-performing team members.

  • Prepare performance reports and present them to the management team.

Communication and Collaboration:

  • Foster a positive and collaborative work environment.

  • Communicate effectively with team members and stakeholders.

  • Coordinate with other teams to ensure seamless operations.

  • Act as a liaison between the team and upper management.

  • Provide regular updates on team performance and operational issues.

Qualifications and Skills:

  • 2 to 3 years of experience working as a Quality control manager OR as an Assistant manager in database industry.

  • Strong knowledge of Quality control principles and practices.

  • Excellent verbal and written communication skills.

  • Ability to motivate and inspire a team to achieve goals.

  • Proficiency in using Quality control software and tools.

  • Ability to multitask and prioritize tasks effectively.

  • Strong organizational and time management skills.

  • Flexibility to work in shifts and handle a fast-paced environment.

  • Good PC skills, especially MS Excel.

  • Time-management skills.

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