Telecaller

5 days ago


Kozhikode, Kerala, India AROOHA HOLIDAYS Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a proactive and customer-oriented Telecaller / Customer Service Executive who can communicate fluently in English, Hindi, Tamil, and Malayalam. The candidate will handle inbound and outbound calls, assist customers with travel-related queries, promote our services, and ensure a smooth booking experience. Experience in the travel industry is a plus.

Key Responsibilities:

  • Handle inbound and outbound calls from customers across different regions (North & South India).
  • Communicate effectively in English, Hindi, Tamil, and Malayalam based on customer preference.
  • Promote and explain travel products — including holiday packages, flight bookings, hotel deals, and visa services.
  • Convert leads into confirmed bookings through timely follow-ups and persuasive communication.
  • Maintain and update customer details and booking information in CRM software.
  • Resolve queries, complaints, and service issues professionally.
  • Coordinate with internal sales and operations teams to ensure a seamless customer experience.

Required Skills & Qualifications:

  • Graduate / Diploma (preferably in Travel & Tourism or related field).
  • 1–3 years of experience in telecalling, customer service, or sales (freshers with strong language skills may apply).
  • Excellent communication and listening skills in English, Hindi, Tamil, and Malayalam.
  • Experience in the travel industry is a plus.
  • Knowledge of basic computer operations (MS Office, CRM tools).
  • Customer-focused, polite, and confident personality.
  • Ability to work in a target-driven environment.

Job Types: Full-time, Internship

Pay: ₹8, ₹20,000.00 per month

Work Location: In person


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