Front Office Assistant
1 day ago
We are seeking a dedicated and customer-focused Front Office Executive to join our team. The ideal candidate should have at least 2 years of experience in hotel front office operations and proficiency in IDS Software. The candidate will be responsible for ensuring smooth guest check-ins and check-outs, maintaining high guest satisfaction levels, and supporting all front desk operations with professionalism and efficiency.
Key Responsibilities:
- Handle guest check-ins, check-outs, reservations, and room assignments using IDS Software.
- Greet guests warmly, assist with inquiries, and ensure exceptional service throughout their stay.
- Coordinate with housekeeping and other departments to ensure seamless guest experience.
- Manage guest complaints and feedback promptly and effectively.
- Maintain accurate records of guest information, billing, and payments.
- Handle telephone calls, emails, and correspondence efficiently.
- Prepare daily reports and assist in night audit if required.
- Maintain the lobby area's appearance and uphold hotel service standards.
- Support the Front Office Manager in daily operations and training of new staff when necessary.
Requirements:
- Minimum 2 years of experience in front office operations at a hotel.
- Proficient in IDS Software (Front Office Module).
- Excellent communication and interpersonal skills.
- Pleasant personality with strong customer service orientation.
- Ability to multitask, remain calm under pressure, and handle guest concerns efficiently.
- Basic knowledge of billing, payment processing, and front desk reports.
- Flexibility to work in shifts, including weekends and holidays.
Job Type: Full-time
Pay: ₹14, ₹17,000.00 per month
Work Location: In person
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