Partner Technical Enablement Specialist

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role
We're seeking a Partner Technical Enablement Specialist with a passion for training, coaching, and simplifying complex technologies for diverse partner audiences. This role plays a critical part in building partner technical competencies, accelerating their adoption of the JumpCloud platform, and ultimately ensuring mutual success through scalable, high-impact training engagements.
In this role, your primary focus will be on designing, developing, and delivering technical training programs for our partners. These programs are crucial for improving technical understanding, building confidence, and fostering growth throughout our partner ecosystem. You will serve as a trusted technical advisor, trainer, and consultant, guiding partners through their onboarding journey with JumpCloud.
You will:

• Deliver live and asynchronous technical training sessions to partner technical teams, such as sales engineering, implementation, and support to enable their success in deploying JumpCloud for customers. 
• Design and maintain scalable technical training programs tailored to partner use cases, including onboarding curricula, migration guides, certification prep, and best practices.
• Facilitate discovery sessions to understand partner capabilities, gaps, and learning goals—customizing training content and delivery accordingly.  
• Ensure a high-quality customer experience by supporting partners during their initial client deployments.
• Collaborate with Partner Account Managers and Channel teams to align training strategies with business objectives, certifications, and enablement milestones.
• Serve as a subject matter expert in JumpCloud architecture, identity and device management, and integrations—enabling partners to handle customer engagements confidently.
• Conduct workshops and hands-on labs to simulate real-world scenarios (migration, integration, troubleshooting).
• Participate in the creation of technical enablement resources, such as knowledge base articles, how-to videos, lab guides, and certification assessments.
• Gather feedback from partner engagements to improve training materials and evolve enablement approaches to better serve the ecosystem.
• Measure partner readiness through skills assessments, certification attainment, and training participation metrics. 
• Act as an advocate for partner needs internally, contributing to product roadmap insights, documentation improvements, and partner support initiatives.
• Develop and implement metrics for partner technical capabilities, offering valuable insights to partners and leadership regarding their resource capabilities.

It's important that this person possess deep knowledge in:

• Active Directory, AzureAD, and Google Workspace administration
• SSO, SCIM, SAML, OIDC, and LDAP integrations
• Device Management (Windows, macOS, Linux, MDM)
• Cloud infrastructure (AWS, Azure)
• Scripting (PowerShell preferred)

You are someone who:

• Brings 5+ years of experience in SaaS technical enablement, professional services, or IT solution consulting roles.
• Thrives on teaching and empowering others through technical training, with an ability to simplify and communicate complex topics clearly.
• Has a strong partner-centric mindset, and enjoys helping others grow their skills and deliver value to mutual customers.
• Has previous JumpCloud expertise or equivalent experience in identity management platforms (Okta, Active Directory, AzureAD, etc.).
• Demonstrates experience working with or for MSPs, resellers, VARs, or systems integrators in a technical training or consulting capacity.
• Is familiar with training tools and formats including LMS platforms, virtual labs, webinars, and certification programs.
• Has strong communication, organizational, and presentation skills, and thrives in a collaborative, fast-paced environment.
• Travel Expectation: 10 to 20% of the work might require the person to travel for onsite training.
• Optional: Success measured by number of partners certified, training adoption rates, reduction in partner support escalations

#LI-YM1
Where you'll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.
Why JumpCloud?   If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  
One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses ) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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