Service Center Manager Sony Authorize Service Center
2 weeks ago
Role & responsibilities
- Manage daily service operations (Repair & Installation).
- Lead a team of engineers and coordinate job allocation.
- Ensure compliance with Sony processes and turnaround time (TAT).
- Handle escalations and coordinate with Sony Area Service Managers.
- Manage spare parts, job sheets, billing, and service records.
- Prepare MIS reports, service analysis, and maintain customer satisfaction.
- Maintain discipline, quality, and smooth workflow at the service center.
Preferred candidate profile
Experience in Sony / LG / Samsung / Panasonic service operations preferred.
- Strong leadership and communication skills.
- Sound technical knowledge of TV and Audio products.
- Hands-on experience with CRM / service software (preferably Sony RMS).
- Proficiency in MS Excel & report preparation.
- Customer handling and problem-solving ability.
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