IT Helpdesk Executive
2 weeks ago
Job Title: IT Helpdesk Executive
Company Name: Techsmew Innovations Pvt Ltd
Location: Coimbatore (Relocation to Chennai may be required based on project needs)
Experience: Minimum 1 year
Job Description:
We are seeking an IT Helpdesk Executive to provide first-level technical support and ensure smooth IT operations.
Key Responsibilities:
- Provide technical support via phone, email, or in person.
- Troubleshoot hardware, software, and network issues.
- Install and configure desktops, printers, and IT equipment.
- Support Windows OS, Microsoft Office, and enterprise applications.
- Manage user accounts and access rights in Active Directory.
- Document issues and resolutions in the ticketing system.
- Assist with software deployment, patch updates, and IT inventory.
- Escalate complex issues to senior IT staff.
Requirements:
- Minimum 1 year of IT support/helpdesk experience.
- Knowledge of Windows & Mac OS.
- Basic networking knowledge (IP, DNS, DHCP).
- Experience with remote support tools (TeamViewer, AnyDesk).
- Strong communication and customer service skills.
- Ability to work independently and in a team.
- Basic awareness of cybersecurity best practices.
To Apply: Send your resume to
Job Type: Full-time
Application Question(s):
- Are you willing to work from Coimbatore and relocate to Chennai if required?
- If selected, are you available to join within 3 days?
- Do you have a minimum of 1 year of experience in IT Support/Helpdesk?
- Are you familiar with basic IT troubleshooting (Windows OS, Microsoft Office, networking basics)?
- Do you have experience using remote support tools like TeamViewer or AnyDesk?
Work Location: In person
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