IT Helpdesk Executive

4 days ago

Coimbatore, Tamil Nadu, India Techsmew Innovation Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: IT Helpdesk Executive

Company Name: Techsmew Innovations Pvt Ltd

Location: Coimbatore (Relocation to Chennai may be required based on project needs)

Experience: Minimum 1 year

Job Description:

We are seeking an IT Helpdesk Executive to provide first-level technical support and ensure smooth IT operations.

Key Responsibilities:

  • Provide technical support via phone, email, or in person.
  • Troubleshoot hardware, software, and network issues.
  • Install and configure desktops, printers, and IT equipment.
  • Support Windows OS, Microsoft Office, and enterprise applications.
  • Manage user accounts and access rights in Active Directory.
  • Document issues and resolutions in the ticketing system.
  • Assist with software deployment, patch updates, and IT inventory.
  • Escalate complex issues to senior IT staff.

Requirements:

  • Minimum 1 year of IT support/helpdesk experience.
  • Knowledge of Windows & Mac OS.
  • Basic networking knowledge (IP, DNS, DHCP).
  • Experience with remote support tools (TeamViewer, AnyDesk).
  • Strong communication and customer service skills.
  • Ability to work independently and in a team.
  • Basic awareness of cybersecurity best practices.

To Apply: Send your resume to

Job Type: Full-time

Application Question(s):

  • Are you willing to work from Coimbatore and relocate to Chennai if required?
  • If selected, are you available to join within 3 days?
  • Do you have a minimum of 1 year of experience in IT Support/Helpdesk?
  • Are you familiar with basic IT troubleshooting (Windows OS, Microsoft Office, networking basics)?
  • Do you have experience using remote support tools like TeamViewer or AnyDesk?

Work Location: In person

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